Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,666,384

members

69

online now

1,837,835

discussions

Back to Top

Re: No sound when set top box/television is turned on. Have to reconnect each time.

SOLVED
Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 9
257 Views

After going through 3 separate X1 boxes and changing cables, and struggling with trying to figure out why my audio doesnt work after turning the tv off, and back on, I tried simply turning off the tv using the All Power button on the remote, and only using the TV Power button to turn the TV back on. Picture and sound work. For now anyway. Tech help doesnt seem to know what customers are going through and never use this approach to correct the problem. I assume the box just stays on all the time and the only thing you need to use is the tv power button for everything to come back on.

8 REPLIES
Posted by
Service Expert

Message 2 of 9
232 Views

nborrero wrote:

After going through 3 separate X1 boxes and changing cables, and struggling with trying to figure out why my audio doesnt work after turning the tv off, and back on, I tried simply turning off the tv using the All Power button on the remote, and only using the TV Power button to turn the TV back on. Picture and sound work. For now anyway. Tech help doesnt seem to know what customers are going through and never use this approach to correct the problem. I assume the box just stays on all the time and the only thing you need to use is the tv power button for everything to come back on.


Do you have a different HDMI port on the TV that you can try? swapping another input with a DVD player for example?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 9
141 Views

Yes, i tried all 3 HDMI's 1, 2, & 3. My TV is about 5 years old, and Im thinking it doesnt have certain upgrades that sync up correctly with the new X1, although no one at Comcast has brought that up. For now I just leave the box on all the time and use the tv power button alone instead of All power. Didnt have this issue with the old box.

Posted by
Service Expert

Message 4 of 9
129 Views

nborrero wrote:

Yes, i tried all 3 HDMI's 1, 2, & 3. My TV is about 5 years old, and Im thinking it doesnt have certain upgrades that sync up correctly with the new X1, although no one at Comcast has brought that up. For now I just leave the box on all the time and use the tv power button alone instead of All power. Didnt have this issue with the old box.


Is the X1 HDMI hooked up directly to the TV via HDMI or do you have another device between the X1 set top box and the TV?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 9
116 Views

Currently, the X1 HDMI cable Out is connected directly from the box to the TV HDMI 1 In. I had a separate component cable connection from my VCR device to the TV.  but I rarely use the VCR at all so it is not connected at this time.

Highlighted
Posted by
Gold Problem Solver

Message 6 of 9
112 Views
Have you checked to see if your TV has the latest firmware?
Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 9
106 Views
Posted by
Service Expert

Message 8 of 9
91 Views
Solution

nborrero wrote:

No, not sure how to do this


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 9 of 9
83 Views

 

Hi nborrero, I can further assist you with your audio issue can you please send me a private message by click on my name (ComcastAmir) and provide your account number, street address, and the full name on the account? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon