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Re: No sound when set top box/television is turned on. Have to reconnect each time.

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Regular Visitor

Re: No sound when set top box/television is turned on. Have to reconnect each time.

After going through 3 separate X1 boxes and changing cables, and struggling with trying to figure out why my audio doesnt work after turning the tv off, and back on, I tried simply turning off the tv using the All Power button on the remote, and only using the TV Power button to turn the TV back on. Picture and sound work. For now anyway. Tech help doesnt seem to know what customers are going through and never use this approach to correct the problem. I assume the box just stays on all the time and the only thing you need to use is the tv power button for everything to come back on.

Accepted Solution

Re: No sound when set top box/television is turned on. Have to reconnect each time.


nborrero wrote:

No, not sure how to do this


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

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Service Expert

Re: No sound when set top box/television is turned on. Have to reconnect each time.


nborrero wrote:

After going through 3 separate X1 boxes and changing cables, and struggling with trying to figure out why my audio doesnt work after turning the tv off, and back on, I tried simply turning off the tv using the All Power button on the remote, and only using the TV Power button to turn the TV back on. Picture and sound work. For now anyway. Tech help doesnt seem to know what customers are going through and never use this approach to correct the problem. I assume the box just stays on all the time and the only thing you need to use is the tv power button for everything to come back on.


Do you have a different HDMI port on the TV that you can try? swapping another input with a DVD player for example?




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Regular Visitor

Re: No sound when set top box/television is turned on. Have to reconnect each time.

Yes, i tried all 3 HDMI's 1, 2, & 3. My TV is about 5 years old, and Im thinking it doesnt have certain upgrades that sync up correctly with the new X1, although no one at Comcast has brought that up. For now I just leave the box on all the time and use the tv power button alone instead of All power. Didnt have this issue with the old box.

Service Expert

Re: No sound when set top box/television is turned on. Have to reconnect each time.


nborrero wrote:

Yes, i tried all 3 HDMI's 1, 2, & 3. My TV is about 5 years old, and Im thinking it doesnt have certain upgrades that sync up correctly with the new X1, although no one at Comcast has brought that up. For now I just leave the box on all the time and use the tv power button alone instead of All power. Didnt have this issue with the old box.


Is the X1 HDMI hooked up directly to the TV via HDMI or do you have another device between the X1 set top box and the TV?




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Regular Visitor

Re: No sound when set top box/television is turned on. Have to reconnect each time.

Currently, the X1 HDMI cable Out is connected directly from the box to the TV HDMI 1 In. I had a separate component cable connection from my VCR device to the TV.  but I rarely use the VCR at all so it is not connected at this time.

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Gold Problem Solver

Re: No sound when set top box/television is turned on. Have to reconnect each time.

Have you checked to see if your TV has the latest firmware?
Regular Visitor

Re: No sound when set top box/television is turned on. Have to reconnect each time.

No, not sure how to do this

Service Expert

Re: No sound when set top box/television is turned on. Have to reconnect each time.


nborrero wrote:

No, not sure how to do this


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: No sound when set top box/television is turned on. Have to reconnect each time.

 

Hi nborrero, I can further assist you with your audio issue can you please send me a private message by click on my name (ComcastAmir) and provide your account number, street address, and the full name on the account? 




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