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I’m having the same problem; about 1/3 of the programs will not delete. I have tried everything that has been suggested, i.e., unplugged the DVR, did a DVR Sync, and I still get a message that says, “Sorry, we were unable to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again. XRE-06034” Programs do not delete!
How many boxes do you have? Have you tried rebooting all the boxes? Don't just reboot 1 box, reboot all because they communicate with each other. If that fails, it could be a backend issue.
Hi, mmpipes2017 - Could you please provide examples of recordings you are trying to delete?
i notice that too. sometimes i delete a program, and it says its deleting it, but there it is still in my DVR list.
if i come back the next day it lets me delete it.
It actually makes a big difference because in order to escalate I need to know what recordings are affected. I need to know the exact titles. If you don't want to post it publicly, you can send me a private message. Thank you.
Awesome, thank you so much! I refreshed your DVR, could you please try again? I also escalated issue to the repair team.
I can see error messages and how many times you tried to delete those recordings. At this point, there is nothing that you can do from your side. As soon as I get an update from the repair team - I will let you know.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
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