New to the Community? Start here.
What is the point in having a dvr, that you can't access when your cable is out. If it records to a local HD, then why do I need a connection to watch it. Our service goes out so often it pretty much renders the dvr useless
If the in-home DVR is down then you can use the Xfinity streaming website or a smart device to watch recordings on live TV. If your home internet is still working you can watch your live in-home channels on that device while waiting for repairs.
Sadly, they both typically go down together
using a smart device and data from another source (look for SSID xfinitywifi for Comcast data) you can watch any completed recording as well is around 200 TVgo channels and hundreds of on-demand shows.
Hi Apix2040, the information that (Rustyben) provided is correct. However I do want to look into your service issues you're experiencing, we have other ways that you can use your services but I want to make sure your internet and TV are working properly so that you don't have to use an alternative if you don't want to. Please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me".
There are a lot of people that don't want to watch TV on something other than a TV. I could care less if I can still get Comcast on my phone, ipad, or PC. I want the big screen, big sound experience, or I'll find something else to do.
And, as the OP pointed out, if you're stuck with the Comcast monopoly for both TV and Internet, they usually tank together.
MrScott1, I can assist you with correcting your TV issues. Please send me a private message with your account information and we can get started.
Thank you, but I am already on my second scheduled service call. The first one the tech showed up, said there was an issue, but reported back to Comcast that nobody was home, so now we're doing it all over again on Saturday.
I wanted to check with you to see how your visit went?
Well, let's see, Readers Digest version: the following Saturday a new tech came out, told me everything looked good except my modem and that I needed a new modem. Problem was, that was the same story they told me back in April, when the issue was a bad port up the street and the modem was a new modem. So I called Arris to get a warranty replacement on my new SB8200, and their tech said he didn't think anything was wrong with the modem. Because I had the same doubts I contacted Comcast again to follow up. They said the tech told them I had a bad modem and a bad drop. Well, the bad drop was news to me, so we set up an appt for a lead tech. He came out today. Told me both my modem and my drop were just fine, there was a problem up the street and there was a lot of noise on the line at that point. He said he'd get a field ticket going. And that is where I stand now.
I truly apologize for all the frustration this has caused you in trying to get the issue completely resolved. Did he mention the ticket number at that time or was he still going to process it later?
Typically issues observed along the network are not always reported to customers once we have them resolved. I am showing an open ticket for this line issue, that is CR740341413. At this time I do not have an ETR on this issue but I will continue to monitor your account to provide you with updates. Thank you for all of your patience.
I wanted to check with you to see how your services are working at this time?
Getting worse, SNR is terrible, signal levels are out of bounds, Internet speed is 1/3 of what I pay for, and I still have an open ticket for needed repairs upstream of me.
Thank You for this update. I apologize but on my end I am not showing any updates to that ticket. I will continue to monitor your account until we get this issue resolved. As I receive updates I will update you here. Again I apologize for all the frustration and I thank you for your patience.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.