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Random thought while I sit without service...again

Frequent Visitor

Random thought while I sit without service...again

What is the point in having a dvr, that you can't access when your cable is out. If it records to a local HD, then why do I need a connection to watch it. Our service goes out so often it pretty much renders the dvr useless
Service Expert

Re: Random thought while I sit without service...again


Apix2040 wrote:
What is the point in having a dvr, that you can't access when your cable is out. If it records to a local HD, then why do I need a connection to watch it. Our service goes out so often it pretty much renders the dvr useless

If the in-home DVR is down then you can use the Xfinity streaming website or a smart device to watch recordings on live TV. If your home internet is still working you can watch your live in-home channels on that device while waiting for repairs. 




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Frequent Visitor

Re: Random thought while I sit without service...again

Sadly, they both typically go down together
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Service Expert

Re: Random thought while I sit without service...again


Apix2040 wrote:
Sadly, they both typically go down together

using a smart device and data from another source (look for SSID xfinitywifi for Comcast data) you can watch any completed recording as well is around 200 TVgo channels and hundreds of on-demand shows.




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Official Employee

Re: Random thought while I sit without service...again

 

Hi Apix2040, the information that (Rustyben) provided is correct. However I do want to look into your service issues you're experiencing, we have other ways that you can use your services but I want to make sure your internet and TV are working properly so that you don't have to use an alternative if you don't want to. Please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me".




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Regular Contributor

Re: Random thought while I sit without service...again

There are a lot of people that don't want to watch TV on something other than a TV. I could care less if I can still get Comcast on my phone, ipad, or PC. I want the big screen, big sound experience, or I'll find something else to do.

 

And, as the OP pointed out, if you're stuck with the Comcast monopoly for both TV and Internet, they usually tank together.

Official Employee

Re: Random thought while I sit without service...again

 

MrScott1, I can assist you with correcting your TV issues. Please send me a private message with your account information and we can get started. 




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Regular Contributor

Re: Random thought while I sit without service...again

Thank you, but I am already on my second scheduled service call. The first one the tech showed up, said there was an issue, but reported back to Comcast that nobody was home, so now we're doing it all over again on Saturday.

Official Employee

Re: Random thought while I sit without service...again

Hello MrScott1,

 

I wanted to check with you to see how your visit went?




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Regular Contributor

Re: Random thought while I sit without service...again

Well, let's see, Readers Digest version: the following Saturday a new tech came out, told me everything looked good except my modem and that I needed a new modem. Problem was, that was the same story they told me back in April, when the issue was a bad port up the street and the modem was a new modem. So I called Arris to get a warranty replacement on my new SB8200, and their tech said he didn't think anything was wrong with the modem. Because I had the same doubts I contacted Comcast again to follow up. They said the tech told them I had a bad modem and a bad drop. Well, the bad drop was news to me, so we set up an appt for a lead tech. He came out today. Told me both my modem and my drop were just fine, there was a problem up the street and there was a lot of noise on the line at that point. He said he'd get a field ticket going. And that is where I stand now. 

Official Employee

Re: Random thought while I sit without service...again

I truly apologize for all the frustration this has caused you in trying to get the issue completely resolved. Did he mention the ticket number at that time or was he still going to process it later?




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Regular Contributor

Re: Random thought while I sit without service...again

I have never once been privy to info on tickets or details beyond my own house. Wish I could.

Official Employee

Re: Random thought while I sit without service...again

Typically issues observed along the network are not always reported to customers once we have them resolved. I am showing an open ticket for this line issue, that is CR740341413. At this time I do not have an ETR on this issue but I will continue to monitor your account to provide you with updates. Thank you for all of your patience.




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Regular Contributor

Re: Random thought while I sit without service...again

Thank you

Official Employee

Re: Random thought while I sit without service...again

Hello MrScott1,

 

I wanted to check with you to see how your services are working at this time?

 




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Regular Contributor

Re: Random thought while I sit without service...again

Getting worse, SNR is terrible, signal levels are out of bounds, Internet speed is 1/3 of what I pay for, and I still have an open ticket for needed repairs upstream of me.

Official Employee

Re: Random thought while I sit without service...again

Thank You for this update. I apologize but on my end I am not showing any updates to that ticket. I will continue to monitor your account until we get this issue resolved. As I receive updates I will update you here. Again I apologize for all the frustration and I thank you for your patience.




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