Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,726,026

members

64

online now

1,888,131

discussions

Back to Top

Random thought while I sit without service...again

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 8
165 Views
What is the point in having a dvr, that you can't access when your cable is out. If it records to a local HD, then why do I need a connection to watch it. Our service goes out so often it pretty much renders the dvr useless
7 REPLIES
Posted by
Service Expert

Message 2 of 8
151 Views

Apix2040 wrote:
What is the point in having a dvr, that you can't access when your cable is out. If it records to a local HD, then why do I need a connection to watch it. Our service goes out so often it pretty much renders the dvr useless

If the in-home DVR is down then you can use the Xfinity streaming website or a smart device to watch recordings on live TV. If your home internet is still working you can watch your live in-home channels on that device while waiting for repairs. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 8
148 Views
Sadly, they both typically go down together
Highlighted
Posted by
Service Expert

Message 4 of 8
136 Views

Apix2040 wrote:
Sadly, they both typically go down together

using a smart device and data from another source (look for SSID xfinitywifi for Comcast data) you can watch any completed recording as well is around 200 TVgo channels and hundreds of on-demand shows.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 5 of 8
81 Views

 

Hi Apix2040, the information that (Rustyben) provided is correct. However I do want to look into your service issues you're experiencing, we have other ways that you can use your services but I want to make sure your internet and TV are working properly so that you don't have to use an alternative if you don't want to. Please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me".




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Contributor

Message 6 of 8
60 Views

There are a lot of people that don't want to watch TV on something other than a TV. I could care less if I can still get Comcast on my phone, ipad, or PC. I want the big screen, big sound experience, or I'll find something else to do.

 

And, as the OP pointed out, if you're stuck with the Comcast monopoly for both TV and Internet, they usually tank together.

Posted by
Official Employee

Message 7 of 8
36 Views

 

MrScott1, I can assist you with correcting your TV issues. Please send me a private message with your account information and we can get started. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Contributor

Message 8 of 8
21 Views

Thank you, but I am already on my second scheduled service call. The first one the tech showed up, said there was an issue, but reported back to Comcast that nobody was home, so now we're doing it all over again on Saturday.