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RDK-03005

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RDK-03005

I have unplugged the box three times in the last hour and keep getting the "RDK-03005" error. What are my next steps.

 

Steve Pfeifer

Official Employee

Re: RDK-03005

There is an "outage" in your area of Ga. You and http://forums.comcast.com/t5/X1/Error-message-help/m-p/2290919/highlight/false#M30149 are about 20 or so miles apart. Same issue in both places.

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New Poster

Re: RDK-03005

Has this outage been resolved? We were told 10:15 it would be back up but we still have the error
Official Employee

Re: RDK-03005

No not yet. Any times given are usually just estimates.

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Frequent Visitor

Re: RDK-03005

So the new "estimate" is 12 PM. What is it realistically and will we get reduced bills due to your outage?

Frequent Visitor

Re: RDK-03005

This is probably the 10th outage I've experienced this month.  Wednesday night we had no service (internet and cable) from about 7pm until after I went to bed.  Yesterday (8/30) the service went out during the 4pm college games for at least 30 minutes.  Luckily internet still worked so we streamed the games, but it probably went against our data cap Smiley Sad  Today, wake up and cable is out once again from at least 6:30AM and internet randomly goes out.  In the 5 years I had DirecTV, we had maybe a few hours of lost HD programming due to weather, but was still able to view SD channels.  Comcast with a wired line is unable to come close.  They are also unwilling to do anything about it on the billing side and blame it on maintenance while failing to provide service for extended periods of time.

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