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Error code: RDK-03005
over the past 24 hours we have rebooted the system several times with no success.
we have unplugged the system and let it set for several minutes with no success.
I have checked under the house and the booster that was installed has power and no loose connections.
The message is "Sorry, we're having some trouble."
Yesterday morning we had picture but no sound. This was corrected by restarting the system.
The current loop is continuous and very frustrating.
Solved! Go to solution
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Hi jts15501 -- Apologies for this issue. I can help with this. I will need your account info to do so. Can you send that to me in a private message please?
Click my name (ComcastZach) and click Private Message Me.
Have restarted system several times and will show preparing your channel lineup and then returns to error.
I have called Customer Service and gotten help with this issue.
I can not access our tv chanels.
does your internet work? do you have more than one X1 set top box in the home? Does the streaming version on a desk/laptop or iOS/Android smart device work? When you say it is not working, is there an error code on the screen?
Same problem. I have clicked on "Restart" 3 times and get the same message. Called Comcast, went though prompts, never was able to reach a real person. A signal was to be sent to reset my set and it has been 20 min and nothing has happened. No TV.
I'm having the same issue as others with the rdk03005 error. My Internet works fine, and my other set top box which is not X1 also works fine for my other TV. It is only the X1 box for my main TV room.
Edit: Problem got fixed after disconnecting the box and reconnecting it to boot the system.
Thank you for the update,
Good morning , we are having trouble with the cable box. It keeps saying sorry we are having trouble. Restart when we do it keeps saying preparing your channel lineup with the code RDK 03005 .
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