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RDK-03005 Sorry, we're having some trouble.

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Visitor

RDK-03005 Sorry, we're having some trouble.

Error code: RDK-03005
over the past 24 hours we have rebooted the system several times with no success.
we have unplugged the system and let it set for several minutes with no success.
I have checked under the house and the booster that was installed has power and no loose connections.
The message is "Sorry, we're having some trouble."
Yesterday morning we had picture but no sound.  This was corrected by restarting the system.
The current loop is continuous and very frustrating.

 

Accepted Solution

Re: RDK-03005 Sorry, we're having some trouble.

Hi jts15501 -- Apologies for this issue. I can help with this. I will need your account info to do so. Can you send that to me in a private message please?

 

Click my name (ComcastZach) and click Private Message Me. 

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Service Expert

Re: RDK-03005 Sorry, we're having some trouble.

jts15501,

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Admin1

Re: RDK-03005 Sorry, we're having some trouble.

Hi jts15501 -- Apologies for this issue. I can help with this. I will need your account info to do so. Can you send that to me in a private message please?

 

Click my name (ComcastZach) and click Private Message Me. 




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New Poster

Re: RDK-03005 Sorry, we're having some trouble.

The television in the bedroom is working fine, the living room TV has the RDK03005 code and message on the screen. I have unplugged and rebooted the entire system. Still, only the living room TV Is having this problem.
New Poster

Re: RDK-03005 Sorry, we're having some trouble.

Have restarted system several times and will show preparing your channel lineup and then returns to error.

Service Expert

Re: RDK-03005 Sorry, we're having some trouble.


j_lynch7 wrote:

Have restarted system several times and will show preparing your channel lineup and then returns to error.


I have called Customer Service and gotten help with this issue.




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Regular Visitor

Re: RDK-03005 Sorry, we're having some trouble.

I can not access our tv chanels.

Service Expert

Re: RDK-03005 Sorry, we're having some trouble.


Barby1942 wrote:

I can not access our tv chanels.


does your internet work? do you have more than one X1 set top box in the home? Does the streaming version on a desk/laptop or iOS/Android smart device work? When you say it is not working, is there an error code on the screen?




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New Poster

Re: RDK-03005 Sorry, we're having some trouble.

Same problem.  I have clicked on "Restart" 3 times and get the same message.  Called Comcast, went though prompts, never was able to reach a real person.  A signal was to be sent to reset my set and it has been 20 min and nothing has happened.  No TV.

 

Frequent Visitor

Re: RDK-03005 Sorry, we're having some trouble.

I'm having the same issue as others with the rdk03005 error. My Internet works fine, and my other set top box which is not X1 also works fine for my other TV. It is only the X1 box for my main TV room.

 

Edit: Problem got fixed after disconnecting the box and reconnecting it to boot the system.

Service Expert

Re: RDK-03005 Sorry, we're having some trouble.

Thank you for the update,




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New Poster

Re: RDK-03005 Sorry, we're having some trouble.

No tv reception in living room.  Bedroom fine.  Shows "sorry, we are having some trouble.

New Poster

Re: RDK-03005 Sorry, we're having some trouble.

Good morning , we are having trouble with the cable box. It keeps saying sorry we are having trouble. Restart when we do it keeps saying preparing your channel lineup with the code RDK 03005 . 

Official Employee

Re: RDK-03005 Sorry, we're having some trouble.

Is it one box or all with that code?



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