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RDK-03004 error and is it normal to constantly have to unplug your DVR?

New Poster

RDK-03004 error and is it normal to constantly have to unplug your DVR?

I am new to the X1 experience...less than 24 hours since the tech added an amplifier and set up the X1 DVR...but so far my viewing experience has been annoying.

 

I often cannot use many of the remote features and am "stuck" on whatever channel I am currently watching. Causing me to peel my lazy behind off of my couch, unplug the DVR, wait 30 seconds and replug back in. Sometimes that is the magic fix for a little while, other times not so lucky. Sometimes after rebooting it will stay on the "We're having troulbe connecting to the X1 Platform....RDK-03004" error screen. 

 

Either way I am guessing I have rebooted my X1 DVR about 10 times in less than a 24 hour period.

 

How do I get rid of this annoying error code?

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Gold Problem Solver

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

It means your X1 box is disconnected from the Comcast network or your signal is so bad your X1 box cannot reach the servers. You need to check all of your connections CAREFULLY. Also the amp the tech installed would have come with a power supply. Make sure that power supply is plugged in. I would guess you should be able to see an indicator light or two on that amp if it is plugged in.


hunydewdrp wrote:

I am new to the X1 experience...less than 24 hours since the tech added an amplifier and set up the X1 DVR...but so far my viewing experience has been annoying.

 

I often cannot use many of the remote features and am "stuck" on whatever channel I am currently watching. Causing me to peel my lazy behind off of my couch, unplug the DVR, wait 30 seconds and replug back in. Sometimes that is the magic fix for a little while, other times not so lucky. Sometimes after rebooting it will stay on the "We're having troulbe connecting to the X1 Platform....RDK-03004" error screen. 

 

Either way I am guessing I have rebooted my X1 DVR about 10 times in less than a 24 hour period.

 

How do I get rid of this annoying error code?







Official Employee

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Does your amp resemble one of these?

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image.jpg
New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Connections are all good and the amplifier is plugged in...and still annoying error message Smiley Sad

 

New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

It looks like the metal gray one on the right

 

Gold Problem Solver

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Please verify the model number of the amp.

Tryin you to help you here but the more details you provide the more help we can give you. That being said, if the amp is powered up and you are still having problems I do not see your situation being fixed remotely. I suggest you call the X1 help line and get another tech out to your house.


hunydewdrp wrote:

It looks like the metal gray one on the right

 







Official Employee

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

It's showing that both your modem and dvr are offline. If you can, bypass the amp ( it might be failing).

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New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

The tech showed me the amp, prior to placing in the attic of my condo building, so all I have in my place is the power cord. Can information on the power cord help you?

 

I am about to call customer service now anyway.  Really would like to watch the Super Bowl from the comfort of my house.

New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Will do Andrew, but my modem should be fine as I am accessing this forum from my laptop wirelessly?


ComcastAndrew wrote:
It's showing that both your modem and dvr are offline. If you can, bypass the amp ( it might be failing).

 

New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?


hunydewdrp wrote:

Will do Andrew, but my modem should be fine as I am accessing this forum from my laptop wirelessly?


ComcastAndrew wrote:
It's showing that both your modem and dvr are offline. If you can, bypass the amp ( it might be failing).

 


The only thing bypassing the amplifier accomplished, was causing everything to go offline.  Thanks for trying though.

 

Gold Problem Solver

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Rabbit ears... LOL

http://forums.comcast.com/t5/X1/Rabbit-Ears/m-p/2465989#M57787


hunydewdrp wrote:

The tech showed me the amp, prior to placing in the attic of my condo building, so all I have in my place is the power cord. Can information on the power cord help you?

 

I am about to call customer service now anyway.  Really would like to watch the Super Bowl from the comfort of my house.


 

New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Hmm.. well now I am getting error code RDK-03030

 

Gold Problem Solver

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Slighty different error message. Same problem. Nothing has changed. Sorry.


hunydewdrp wrote:

Hmm.. well now I am getting error code RDK-03030

 





Official Employee

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

causing everything to go offline. Thanks for trying though.

_________________

You would need a splitter of some kind and figure out which line off your amp is going to the dvr.

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New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?


ComcastAndrew wrote:
causing everything to go offline. Thanks for trying though.

_________________

You would need a splitter of some kind and figure out which line off your amp is going to the dvr.

The amp has a coax going from it to a splitter. From the splitter - one coax is connected to the back of the X1 DVR and the other coax goes into the coax wall plate.

The technician told me that if the amp lost power or was unplugged all my devices would go down.

This is very frustrating, at least yesterday I was able to watch TV at times, or stay on one channel, today I get to stare at an error screen Smiley Sad

 

New Poster

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Well I have another technician scheduled to come out on Saturday (earliest available appt. that worked for my schedule). 

 

Official Employee

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?

Does that splitter look like this?

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image.jpg
Service Expert

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?


RickGr4 wrote:

Slighty different error message. Same problem. Nothing has changed. Sorry.


hunydewdrp wrote:

Hmm.. well now I am getting error code RDK-03030

 


looking at the image in msg 3 above, note in the upper right corner by the power coax connector is an LED. Can you get to the amp to see if the LED is on? the coax connector on the amp that says voip out is probably connected to the modem and will work even with your power brick unplugged. the power brick should feel slightly warmer than room temperature if it is powered.




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Service Expert

Re: RDK-03004 error and is it normal to constantly have to unplug your DVR?


hunydewdrp wrote:

I am new to the X1 experience...less than 24 hours since the tech added an amplifier and set up the X1 DVR...but so far my viewing experience has been annoying.

 

I often cannot use many of the remote features and am "stuck" on whatever channel I am currently watching. Causing me to peel my lazy behind off of my couch, unplug the DVR, wait 30 seconds and replug back in. Sometimes that is the magic fix for a little while, other times not so lucky. Sometimes after rebooting it will stay on the "We're having troulbe connecting to the X1 Platform....RDK-03004" error screen. 

 

Either way I am guessing I have rebooted my X1 DVR about 10 times in less than a 24 hour period.

 

How do I get rid of this annoying error code?


when you are having the issue where you can't change channel with the remote, for 'giggles' if you have a smart phone,  run the xfinity X1 Remote app. After you signin and select the x1 equipment you are currently viewing select by swiping right to left and left to right for different control pages. These may work since they go through the internet to comcast servers via a different path than the remote to DVR uplink uses. I find that when I'm stuck that the app works 50% of time or so flawlessly until the comcast server again starts to accept commands from your regular remote.




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