Multiple times per day, my X1 box appears to lose it's connection and restarts. I also have issues where the box stops responding to my remote control commands. Sometimes, when I hit the GUIDE button, I get all sorts of gibberish on the screen - colored blocks and patches. Other times when I'm using the guide, I can barely read the text - it's all chopped up. Often, the symbols for the channels on the left side of the screen are just blocks of random colors and don't actually show the channel logos. Any ideas what might be going on? These problems have been getting progressively worse since I moved from the old standard service to X1 over a year ago.
Could the box be bad? I do not have problems with my other standard definition TV's, or my internet service.
Thanks for replying. Would you recommend that I have the box swapped out first?
If so, is it possible to have a replacement box shipped to me, or do I need to go to my local service center?
Just wanted to follow up on this since I hadn't heard anything back in 3 days.
Would you recommend that I have the box swapped out before having a tech come out? If so, can I have a new box shipped to me instead of having to visit my local service center?
Hi mikedimunno, I can assist getting a replacement box shipped to you, but first could you please send me a private message with your account information (your name, address and account number).