Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,760,479

members

42

online now

1,916,533

discussions

Back to Top

Premier League Extra Time 2016

Contributor

Re: Premier League Extra Time 2016

Thanks, guys, for backing me up.
Regular Contributor

Re: Premier League Extra Time 2016

Should Comcast Tony rejoin this discussion, I think it's time to revisit a comment and suggestion that has been made many time throughout this thread. As a reminder, here's what Comcast Tony mentioned in passing several months ago.

 

"With the success of all the extra Olympics content and the sports app features (C-button) its been discussed that perhaps PL might be a good option to continue that effort. Let me be extremely clear: There have only been discussions, no formal decision, analysis, or guidance has been given on any of the above."

 

Given all the trouble the On Demand system has in delivering the games, streaming the Premier League options that are available on the NBC Sports app, as they did during the Olympics and as Comcast is doing with Netflix and Pandora, would appear to be the best way to get these matches to us each week. Because no other providers use On Demand for Extra Time and all have the ability to record games for later viewing, it should be possible for Comcast to get the contract language right from their owned company NBCSN to allow them to share this service through their app. While it's beyond our ability and the Comcast people monitoring this board to get this done, it should be encouraged so that Comcast delivers the service all other participating providers seem to be able to manage each week.

Contributor

Re: Premier League Extra Time 2016

My obligation is up in April, I need to see which of  Dish or AT&T offers the best deal. Shame, the X1 dvr is a darned good setup but this pitiful Premier league coverage with it's week in- week out screw ups is just too much to stomach.

Contributor

Re: Premier League Extra Time 2016

Well said, atlwally. I am in complete agreement. Extra Time games should be made accessible from within the Sports app.
Contributor

Re: Premier League Extra Time 2016

Saturday Jan 14 and I can't access the extra time games again - called Comcast technical support ( oxymoron) and they did nothing.

Direct TV here I come
Contributor

Re: Premier League Extra Time 2016

Extra time channels are available in HD in xfinity tv app, 5 channels available. Preimer league games are on there. Also ondemand extratime games will broadcast there live on x1. I don't know if these games are on non x1 box.
Contributor

Re: Premier League Extra Time 2016

You're talking about the Xfinity TV app for iPhone/Android? If so, can't see how that's any better than the NBC Sports app. Sure, I can use that to watch Extra Time games on Apple TV or push to the TV from my phone, but the resolution and fps are not the same. Or are you talking about something else?
Contributor

Re: Premier League Extra Time 2016

Yes they have 5 streaming internet HD feeds on xfinity tv app. I can stream them in HD on apple phone. It says extratime 1 through 5. Also I have seen live extratime games in HD on my tv on my x1 box by going on demand sports, premier league extratime live. I have seen the games be available only during the premier leage day. After the games were over I would see those extratime games disapear very quickly. I usully watch the games on nbcsports hd.
Contributor

Re: Premier League Extra Time 2016

Yeah I've certainly used the NBC Sports app on iPhone and on Apple TV for Extra Time games when I needed to. I've used the XFinity TV app, but not for Extra Time games. The problem is, again, to my eyes and ears, the resolution, frames per second, and sound are all lacking when using these apps compared to viewing games through the set box on X1 on-Demand (when it's actually working!!).
Regular Contributor

Re: Premier League Extra Time 2016

Because none of the 4 Premier League Extra Time games were viewable last weekend, as noted above, just a friendly reminder that there are 3 Extra Time matches scheduled for 10am Eastern Time tomorrow 1/21/17. Please double check that these will be available in the morning and that if there's an issue it will be addressed while the matches are still being played. Thanks!

 

From the NBC Sports Website:

 

Barclays Premier League Extra Time games are available through XFINITY by going to On Demand/Sports and Fitness/Premier League.
 
West Ham United @ Middlesbrough
Sunderland @ West Bromwich Albion
Watford @ Bournemouth
New Poster

Re: Premier League Extra Time 2016

It's my fist weekend with X1 and I'm not seeing the extra matches. Is this an ongoing weekly problem?
Contributor

Re: Premier League Extra Time 2016

I went on Demand sports soccer premier legaue and the extratime games are missing, they are not there on my X1 box. I just checked now. I went on demand like 3 times no extratime games. I remember seeing them in there in December last year or November. I don't know why they don't fix them. Having the same experince. But the extratime games are working as always on xfinity tv app they have 5 streaming feeds 24/7. They have live games right now on extratime 2, 3, and 4 They fixed them at the end of last year. Those feeds used to disapear on the app. You can watch them on your tablet apple tv or smartphone in hd but fast moving picture doesn't look as good as it does on tv. But just to let you know premier league games would be shown on CNBC HD as well, right now you got crystal palace vs everton live. They started showing live games like almost every week. So besides NBC, NBCsports, CNBC shows live games too.
Contributor

Re: Premier League Extra Time 2016

No extra time games today- what's happening Comcast
Regular Contributor

Re: Premier League Extra Time 2016

Hi com100,

 

Appreciate the information on where to view Premier League matches. Fans of the league are watching NBCSN, CNBC, and the NBC network for matches, and have the ability to record them in HD for viewing at any time of the day or weekend.

 

The Extra Time matches are offered by NBCSN to all providers at no extra charge for their subscribers.

Comcast, who own NBC, has fumbled the opportunity to offer these HD quality matches on X1 by using On Demand instead of dedicated overflow channels. They have said in the past that ON Demand will offer these games each week and yet time and again they don't seem to be able to make good on that offer.

 

This season Comcast Tony said "I do think the way were are offering PL this year is vastly superior to previous years. Granted yes, its only on our X1 platform, BUT we were able to allow for fast-forwarding via the new system which is great... if only you could find the games! - I truly believe that once we work out the menu issues and ensure that the games always show up under Ondemand>Sports>Soccer (second row, first image). We'll all be in a much better place."

 

Those of us who continue to ask for these games on X1 as promised would prefer to see them regularly in the HD package we already pay for. A lower resolution online offering is not what Comcast Tony is talking about here. He has said X1 menu issues are the problem and unfortunately heading toward February of 2017 this is still the case.

Contributor

Re: Premier League Extra Time 2016

I opened a support chat. The support guy was pleasant and tried to help, but could not resolve as I knew he could not with it being a nationwide issue. But I got a $20 credit and a ticket number to reference going forward. Being on the phone with support is torture, but the chat is basically painless as long as you're sitting watching soccer/football anyway. Plus you can keep a transcript of the chat for documenting. The next time I have problems, I'll open another support chat, will reference the previous ticket number(s), and I'll demand a larger credit each time. If others start to do the same, maybe Comcast will take this more seriously. Every day there are Extra Time games being played, make a point to post here when there is problem. Even when there's no problem, post here and say the games are accessible, to legitimize our complaints when there are problems.

Going forward, however, I will make a point to use the laptop for chat support. This morning I was using my phone and there was no way to get the transcript emailed to me. Luckily I was taking screen captures throughout!

Just wanted to mention I did have to ask for the credit, don't wait for the support agent to offer. I made a point to be pleasant, but stately simply I wasn't getting what I pay for and I'll need a monetary credit put to my account.

Sorry for the long post, thanks for listening! 😀
Official Employee

Re: Premier League Extra Time 2016

Hi Folks, I don't have a good story here and I can't be the white knight to come in and save the day this time.... Unfortunately there were/are entitlement related enforcement's that were recent added to X1 set-top-boxes. This broke the service that provides ExtraTime games ondemand.

 

A fix has been identified and will be rolled out 1/30. Until this fix is in place there will not be any extraTime matches made available via the usual ondemand X1 experience.

Thanks,
Tony



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: Premier League Extra Time 2016

ComcastTony,

Thanks for providing this update. I believe 1/31 is next date with Extra Time games, and it looks like there will 5 games. Liverpool v Chelsea will on NBCSN I'm sure, then another game on CNBC would leave 5 more games at the 1:45pm (Central) start time. So a big test right away.

I can't speak for everyone, but certainly for me it makes a big difference when there's a Comcast-provided message posted here as opposed to no message at all, even when it's bad news. When it's a problem affecting all customers nationwide, and I hear nothing from Comcast, I'm forced to assume Comcast is failing to appreciate the magnitude of the problem and seriously lacking empathy. This problem that has been going on for years. Maybe the source of the problem changes week to week, but the result is the same: we are not getting what we pay for. Please keep in touch with us.

Thanks again.
Official Employee

Re: Premier League Extra Time 2016


SaintJimmy wrote:
ComcastTony,

Thanks for providing this update. I believe 1/31 is next date with Extra Time games, and it looks like there will 5 games. Liverpool v Chelsea will on NBCSN I'm sure, then another game on CNBC would leave 5 more games at the 1:45pm (Central) start time. So a big test right away.

I can't speak for everyone, but certainly for me it makes a big difference when there's a Comcast-provided message posted here as opposed to no message at all, even when it's bad news. When it's a problem affecting all customers nationwide, and I hear nothing from Comcast, I'm forced to assume Comcast is failing to appreciate the magnitude of the problem and seriously lacking empathy. This problem that has been going on for years. Maybe the source of the problem changes week to week, but the result is the same: we are not getting what we pay for. Please keep in touch with us.

Thanks again.

Agree - if you have the chatrepId or some other identifer of the person you spoke to please send it over to me. There was internal front line communication that was sent out for this past weekends games.

Thanks,
Tony



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: Premier League Extra Time 2016

Tony,

 

Does this mean that after 1/31 we won't be getting the  "unable to play video" message when trying to start the game or is this another problem?

Official Employee

Re: Premier League Extra Time 2016


kenc184 wrote:

Tony,

 

Does this mean that after 1/31 we won't be getting the  "unable to play video" message when trying to start the game or is this another problem?


 

Depends, on the front end unable to play video maps back to a number of different errors/issues behind the scenes. If it was specifically XRE-03092 then yes, next Monday's deployment will fix that issue.

Thanks,
Tony



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: Premier League Extra Time 2016

ComcastTony - I sent you a PM with info on my support ticket.  thanks.

Contributor

Re: Premier League Extra Time 2016

"Depends"......Ugh, I can be pretty sure where that will leave me based on the last year or so.

Regular Contributor

Re: Premier League Extra Time 2016

I agree with Saint Jimmy on pretty much everything he says, both content and tone. A Comcast-provided message is the way to keep all of us on the same page. Since the fix will be applied on Monday 1/30 and the next Extra Time games will be on Tuesday 1/31, that will give everybody a chance to test the system and see that the viewing issues are properly addressed. Comcast Tony, you continue to be a source of specific, relevant information and it is appreciated.

 

One way or another, there has to be a way to get these feeds delivered reliably. Please continue to work on that and explore any and all options to improve the service.

Regular Contributor

Re: Premier League Extra Time 2016

Hopefully the 1/30 fix has been successfully implemented and Extra Time matches scheduled for 1/31 and 2/1 will be available.

The current schedule from the NBC Sports site is copied below.

If there are any problems you forsee with delivering these games let us know so we can make it to the pub on time for first kick.

Thanks!

 

NBC Sports Network and Comcast XFINITY offer you the following Premier League matches this week.

TUESDAY, JANUARY 31 MATCHES AT 2:45 p.m. ET
Barclays Premier League Extra Time games are available through XFINITY by going to On Demand/Sports and Fitness/Premier League. All Barclays Premier League Games are available at NBC Sports Live Extra.

Watford @ Arsenal
Tottenham Hotspur @ Sunderland
Southampton @ Swansea City
Leicester City @ Burnley
Crystal Palace @ Bournemouth 
West Bromwich Albion @ Middlesbrough
 
WEDNESDAY, FEBRUARY 1 MATCHES AT 2:45 p.m. ET
 
Manchester City @ West Ham United
Everton @ Stoke City
 
QUESTIONS? Contact Comcast XFINITY at 888-892-2253 for subscription details and local offerings.
Contributor

Re: Premier League Extra Time 2016

Thanks, atlwally, for posting the info.

I'll likely be at work tomorrow and Wednesday while the games are being played. Those of you who will be home to watch the games, it would be a big help to the cause to share your viewing experience in this thread, whether it's no games are available, all 6 games are available, or anything in between.

Thanks everyone!
Official Employee

Re: Premier League Extra Time 2016

Changes went out as expected yesterday and validations continued this AM. We are in good shape for the games in a few hours.

 


4 Games + Goal Rush. Games go live 2:36PM ET. Goal Rush 2:46PM ET.

Thanks,
Tony



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: Premier League Extra Time 2016

ComcastTony,

There should be 6 games available on Extra Time, not just 4.
Official Employee

Re: Premier League Extra Time 2016


SaintJimmy wrote:
ComcastTony,

There should be 6 games available on Extra Time, not just 4.

Sorry, we only carry ExtraTime1 through ExtraTime5.

(don't shoot the messenger)

Thanks,
Tony



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: Premier League Extra Time 2016

Tony,
Can you point out where that information is published (that Comcast only provides ExtraTime 1-5)?
Regular Contributor

Re: Premier League Extra Time 2016

At 2:40pm Eastern, 4 game tiles appeared.

Swansea/Southampton, Burnley/Leicester, & Arsenal/Watford all playing out correctly.

 

4th tile says Sunderland/Spurs but actual match is Bournemouth/Crystal Palace.

Feed corrected to Spurs match before kickoff, so this was likely an NBC feed error.

 

So, Bournemouth/Crystal Palace and Middlesbrough/West Brom are not available.

 

No sign of Goal Rush, although I'd be willing to bet most of us would prefer a full match to Goal Rush if slots for games are scarce.

Contributor

Re: Premier League Extra Time 2016

Good job Comcast Tony... finally we get the extra time games
New Poster

Re: Premier League Extra Time 2016

Anyone seeing todays games?

Contributor

Re: Premier League Extra Time 2016

Seeing only 2 tiles when there should be 4. Neither of 2 available games will play yet.
Regular Contributor

Re: Premier League Extra Time 2016

Only 2 matches out of 4 in Watch Live Extra Time section.

Both West Ham/Southampton and Stoke/West Brom display XRE-07004 when I press Watch.

No sign of Everton/Bournemouth or Watford/Burnley.

Silver Problem Solver

Re: Premier League Extra Time 2016


SaintJimmy wrote:
Seeing only 2 tiles when there should be 4. Neither of 2 available games will play yet.

Yep same here, neither game will play.

Regular Contributor

Re: Premier League Extra Time 2016

At 10:15am the Extra Time tiles were pulled.

Maybe someone is working on this?

Contributor

Re: Premier League Extra Time 2016

Okay, Comcast, we've given you the 10 minutes and neither of the 2 games (of the 4 that should all be there) will play.

I think everyone following should open a ticket in chat support and ask for a credit to your account. I'm grabbing the laptop now.
New Poster

Re: Premier League Extra Time 2016

And copy paste the link to this page.
Contributor

Re: Premier League Extra Time 2016

This is so pathetic. Two tiles, neither will play. The incompetence is beyond belief.

Contributor

Re: Premier League Extra Time 2016

Frequent Visitor

Re: Premier League Extra Time 2016

I commend your vigor, but there are threads on this very issue going back to 2013.  4 years that this issue has been going on without a real, continuing, ongoing, solid solution.  I am attempting to watch the Everton game that is apparently only available through non-Comcast methods.  This ranks right up there with Comcast Customer Support telling me a few years back when I called at 10pm about an Internet outage that the Internet Support department was only available via Phone during certain hours and that I would need to contact them via Internet Chat.  I said, "How, I have no Internet provided by Comcast?"...She proceeds to tell me that Comcast recommends their customer maintain a backup way of accessing the internet to contact them if issues like that occur. Me: "............"  and it takes quite a bit to make me speechless.  I had a taste of the Google Fiber koolaid for a couple years before moving, while I think Comcast has passed them in some features and technology, the items like this (and fees randomly raised $7.00 starting last month) that will drive you bonkers.  At least with GF you knew your stuff would be working 99.5% of the time and your bill was the same every month.  I don't ask for much.

Official Employee

Re: Premier League Extra Time 2016

Theres a known issue; prod support teams are investigating.

I do not expect these titles to be available.

Sorry
Thanks,
Tony



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Recording Premier League games with Xfinity DVR

I have access to the English Premier League games via Xfinity / Comcast and I have the DVR. How do I set the games to record automatically?

There must be a way to do this. I have called customer service and they said you need to enter every Premier League club one by one to record. However, this results in the games being recorded mostly in Spanish. I do not speak Spanish. It also results in every game these clubs play being recorded (FA Cup, Europe, etc) which I don't want to watch.

Can someone please explain how to record Premier League games? I had a TiVo box 10 years ago and this was as simple as selecting the program type and clicking Record All.
Regular Contributor

Re: Premier League Extra Time 2016

Thanks for the update Tony. Surely all this documentation on your end and here should be making a compelling case for advancing discussions on making Premier League matches available through the NBC Sports App, as was successfully done last summer with the Olympics. Please let us know if there's any progress on that front or anything we can do to support that. It could even make your job a little easier going forward 😏

Frequent Visitor

Re: Premier League Extra Time 2016

Tony - Thanks for the info.  At least we can stop trying.  

 

On a related note, does anyone know a good casting solution?  I am not paying for Comcast TV to watch these games on a 4 inch phone or a 7 inch tablet while a 60 inch TV just hangs on the wall playing Nickelodeon...

 

Never mind.  In an epicly ironic moment, I realized I could use my boxed up Google Chrome Cast (that Google Fiber gave me as a Thank You gift for being on their Beta Testing team) to cast from my Nexus 7 tablet (that Google Fiber used to give new customers as a remote) to my TV.  Problem solved.  I will continue to be a supporter of the cause though.

Frequent Visitor

Re: Premier League Extra Time 2016

Will the games be on X1 today?  Looking for West Brom?

 

Where should I look On Demand?

Frequent Visitor

Re: Premier League Extra Time 2016

Jeff - Please see Comcast Tony's response a few above.  Production issues that they are looking into.  Probably no tiles available today.

Contributor

Re: Premier League Extra Time 2016

Well I got another $20 credit today. all things considered it's a modest amount, but at least I'm pushing back some. I still feel like a chump, though.
Contributor

Re: Premier League Extra Time 2016

I have found the solution to watching extra time games. I flew to London and went to the Watford Burnley game - now I just need Comcast to refund me $650 !
Regular Contributor

Re: Premier League Extra Time 2016

From NBC Sports Web Site:

 

NBC Sports Network and Comcast XFINITY offer you the following Premier League matches this week.

 
SATURDAY, FEBRUARY 11 MATCHES AT 10:00 a.m. ET
Barclays Premier League Extra Time games are available through XFINITY by going to On Demand/Sports and Fitness/Premier League. All Barclays Premier League Games are available at NBC Sports Live Extra.
 
West Bromwich Albion @ West Ham United
Southampton @ Sunderland
Crystal Palace @ Stoke City
 
Any updates on the probabilities of these games being delivered this weekend?