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Premier League Extra Time 2016

Regular Contributor

Premier League Extra Time 2016

Looking forward to the start of the Premier League season this weekend. 4 Extra Time Games are scheduled for 10am Eastern Time Saturday, as noted below. So far, there is no Premier League folder in the On Demand section where these games should be. Understand things are busy with Olympics, but please confirm these matches will be available this weekend. Thanks!

 

This is the current information from NBC Sports Game Finder:

 

SATURDAY, AUGUST 13 MATCHES AT 10:00 a.m. ET

 

Barclays Premier League Extra Time games are available through XFINITY by going to On Demand/Sports and Fitness/Premier League. All Barclays Premier League Games are available at NBC Sports Live Extra and through the NBC Sports App.

 

Stoke City @ Middlesbrough
 
Watford @ Southampton
 
West Bromwich Albion @ Crystal Palace
 
Swansea City @ Burnley
Official Employee

Re: Premier League Extra Time This Weekend

Hi,

 

Extra time matches will be available to all X1 customers while the game is live. We will not be making these games available to subscribers that have non-X1 service.

 

In-Progress/Live Games airing on Extra Time will be available roughly 5min after each match STARTS. You will have the ability to restart the match from the beginning as well as fast-forward! Once the game is over the ondemand version will be taken off the menu until an official NBC replay asset goes live later in the afternoon (most of this is due to contractual rights between NBC and Premiere League).

 

 I can confirm we have all of this weekends titles ready:

 

pl.png

 

Thanks,
Tony



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Regular Contributor

Re: Premier League Extra Time This Weekend

Appreciate the information and the timely response. It would be great if some of these Extra Time games were available later in the day as replays as well, contracts willing.

Official Employee

Re: Premier League Extra Time This Weekend

Some will be - likely around 3pmET

Thanks,
Tony



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Contributor

Re: No Premier league On Demand games for last month.

Well, here we are - a new premier league season starts tomorrow, Saturday August 13th. Lo and behold, I look for the Southampton vs Watford game and it is not on!  

 

Really, the worst premier league experience possible is supplied by Comcast. Why can't you guys play every game like you are supposed to do?

Regular Contributor

Re: No Premier league On Demand games for last month.

I started a thread in the X1 forum and Comcast Tony confirmed these matches would be available 5 minutes after kickoff.

So far, I don't see an Extra Time folder in the Premier League section here in Atlanta, but it may pop up shortly.

 

http://forums.xfinity.com/t5/X1/Premier-League-Extra-Time-This-Weekend/td-p/2784905

 

Regular Contributor

Re: Premier League Extra Time This Weekend

It is now 10:06am, there is no Extra Time folder in the Premier League folder, Match Replays is empty, and no other place these games are showing up. How do we find them?

Frequent Visitor

Re: Premier League Extra Time This Weekend

The only place I am seeing the games is in the match replay folder, and it says I have to subscibe to something to watch.  Comcast never makes this easy.

Regular Contributor

Re: Premier League Extra Time This Weekend

Now the games are in the match replay folder, but they all say free with subscription and ask me to subscribe. I already have NBCSN in my package but there is no watch option.

Official Employee

Re: Premier League Extra Time This Weekend

Yes - we are aware of the subscription issue. Teams are working on it.

Thanks,
Tony



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New Poster

Re: Premier League Extra Time This Weekend

This is a joke now 35min in and we can't watch anything. Typical from comcast I reached out to the live chat and they told me the games are only available online

 

New Poster

Premier League Extra Time Games

Comcast supports NBC channels. Why aren't the Premier Leage extra time games available on xfinity On Demand. This issue crops up every time the new season starts. They have been available on On Demand for the last 2 seasons. Why aren't they available On Demand this season?

New Poster

Re: Premier League Extra Time Games

Still nothing and no response. Just had a technical rep on a chat have me reset my x1 box and didn't change anything 

New Poster

Re: Premier League Extra Time This Weekend

The problem has not been resolved. Why not?

Contributor

Re: No Premier league On Demand games for last month.

Just checked at half time (I am watching it on my crappy computer screen) and there is no Southampton vs Watford game on demand or elsewhere.   I guess Comcast Tony just wanted to get rid of you. Really lame........

Official Employee

Re: Premier League Extra Time This Weekend


Cbhogan81 wrote:

The problem has not been resolved. Why not?


Check ComcastTony's response 5 posts up




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New Poster

Re: Premier League Extra Time This Weekend

His response three posts doesn't explain why it hasn't been fixed yet? 

Official Employee

Re: Premier League Extra Time This Weekend

Working on it, root cause has been identified - working to update the 4 affected assets now.
Thanks,
Tony



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Official Employee

Re: Premier League Extra Time This Weekend

Tested and confirmed working on Midlesbrough vs. Stoke city

Applying the same to the others...
Thanks,
Tony



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Regular Contributor

Re: Premier League Extra Time This Weekend

Stoke City match now up as of 11:25am.

New Poster

Re: Premier League Extra Time This Weekend

How can you mitigate this in the future. Last year was a horrible experience with games cutting out and not being available. Please try to resolve this so this issue doesn't exist every week 

Official Employee

Re: Premier League Extra Time This Weekend

Thanks for the fix and updates,Tony!



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New Poster

Re: Premier League Extra Time This Weekend

Will they always be in the replay folder or will they be in the live folder?

Official Employee

Re: Premier League Extra Time This Weekend

Couldn't agree more - we are using a completely different system this year, performance and stability concerns should be a thing of the past when it comes to ensuring the games are up on-time and free of playback issues.

 

We know the root cause for today's issue, and we also know the fix - we will be making sure we have the proper automated processes in place so this is not a problem going forward.

 

 

Thanks,
Tony



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Official Employee

Re: No Premier league On Demand games for last month.

That hurts kenc184 Smiley Sad --- j/k

As atlwally mentioned I've been keeping the thread over in the X1 forum up-to-date. Yes, we did have an issue today but it will be fixed going forward. Details here > http://forums.xfinity.com/t5/X1/Premier-League-Extra-Time-This-Weekend/td-p/2784905
Thanks,
Tony



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Contributor

Re: No Premier league On Demand games for last month.

Apologies Tony. It was a bit below the belt.

 

Just frustrated about missing games.......again.

For it to happen on the first game after  a season of issues was just too much.

New Poster

Re: Premier League Extra Time This Weekend

So was anyone actually able to watch the Live Extra games via On Demand --> Premier League --> Replays?  When the games were on, there were four matches listed there but when trying to watch them the only options available were "Subscribe" and "Mark Watched".  Then, after the games ended they became watchable, as one would expect since they were in the Replay folder.  Problem was, none of those four games appeared in the Live Matches folder so they could not be watched live except on through the Xfinity TV app or streamed via browser.

 

So, is the fix to:

 

1. Allow matches under the Replays folder to be watched live, or

2. Present the live extra matches in the Live Matches folder for watching live?

 

Either way works for me as long as I can watch the games live.  Thanks, Tony and team.

New Poster

Re: Premier league live extra

Yes I did see that. What I didn't see was the 'extra time' game I wanted to watch; Crystal Palace V West Bromwich Albion. Or any other extra time games.

 

I watched the game by chrome casting from my phone to the TV, but that caused occasonal buffering and had up to a minutes lag behind real time. (I tested with the main show on CNBC before the game.)

New Poster

Re: Premier league live extra

For me, the Palace game was present in Match Replays and available for viewing after the game ended, just not during.

 

Now I'm seeing something odd, too, hours later.  Going back into On Demand on my main box shows no Match Replays, but on my mini box on the 2nd TV the Hull/Leceister match is available and is watchable.  Why the difference?

 

And all the previous live extra games in the Replays folder are gone.  I wonder how long those are supposed to be available post-match, and what criteria is used to make a game available for replay.

 

Comcast was really the only choice I had in the area I recently moved to if I wanted internet speeds above 25Mb/s.  While I'm pretty happy with Comcast internet so far, my old Uverse system was WAAAAAY better in handling NBC Live Extra, using discrete HD channels that were recordable.  Boy do I miss that right now.

New Poster

Re: Premier League Extra Time Games

Any reason why Comcast doesn't create dedicated channels for the Premier League Extra Time games? DirecTV, ATT Uverse & Century Link Prism all have dedicated channels strictly for these games. The live/On demand option is very frustrating, especially when you want to switch back & forth between games.

New Poster

Re: Premier League Extra Time Games

I wonder if this question is ever going to be answered?

 

1) Why aren't there dedicated live channels as there on other cable services?

2) Will live matches be in the live folder going forward?

 

I can't help but notice that none of the "fixes" or "answers" offered by Comcast in this thread actually address the root problem. 

 

Still waiting on thay...

Official Employee

Re: Premier League Extra Time Games

Premier League Extra Time is accessible through X1's XFINITY On Demand menu so as to be able to offer these games live (generally Saturday mornings at 10:00 AM ET). The cable system capacity (bandwidth) that supports more traditional linear carriage is already in use supporting more widely-viewed content and other services.

 

All XFINITY TV customers with an HDTV, HD TV box and access to XFINITY On Demand are able to watch a limited number of each week's matches (non-extra time) on a delayed basis.

  • For non-X1 TV boxes, the replays are available in the Match Replays folder at XFINITY On Demand > Main Menu > Sports & Fitness > NBC Sports > Premier League > Match Replays.
  • For X1, the replays are available at On Demand > Sports & Fitness > Featured > Premier League.

Premier League replays expire early the following Saturday morning, before the next week of matches begins. Due to contractual restrictions imposed by Premier League, each team may appear in the Match Replays folder a maximum of 25 times over the 38-week season, so not all matches will be available each week, regardless of where each game appeared live

Thanks,
Tony



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New Poster

Premier league extra time

The premier league extra time (EPL soccer games that are not on the regular channels) games are not showing pon demand. Has comcast stopped the premier league extra time games on demand?

New Poster

Re: Premier League Extra Time This Weekend

So all the other providers have designated channels for the premier league live extra games that we can switch in between games and comcast are going to to put it on demand and only available 5 mins after the game has started! unbelievable.  time to switch.

New Poster

Re: No Premier league On Demand games for last month.

I switched because they told me they would have premier league live extra and extra time as services.  They are not holding up to what they originally said and are providing a terrible experience for soccer fans.  I am switching.

New Poster

Re: Premier League Extra Time This Weekend

Why not just make them available 15 minutes before kick off time like last year so we fans can enjoy the start of the game and not miss the first 5 minutes?  A response would be appreciated.

New Poster

Re: Premier League Extra Time Games

I can answer for you. COMCAST HATES SOCCER.  They claim that all of the bandwidth is being used at 10am on a saturday morning!   Dish and DIRECTV can provide the games on linear channels, comcast could if it wanted but generally hates soccer and doesnt care about the 100's of thousands of soccer fans who use this service.  All soccer fans who use prem league extra should switch. it is the only way they will take notice.  I will start a facebook page "comcasts hates soccer" later tonight. please view and like the page.

Frequent Visitor

Re: Premier League Extra Time Games

What is this Comcast? Here's the extra time matches? It worked fine last season under on demand extra time now it's not even available it's 5 minutes to kick off. This is a disgrace.
Regular Contributor

Re: Premier League Extra Time Games

Like last weekend, all 3 Extra Time matches say Free w/subscription and offer no watch option. Please correct ASAP as the games are about to begin.

Frequent Visitor

Re: Premier League Extra Time Games

15 minutes later there is a extra time folder with no games in it. Unexcusable. Switching providers when the contract is up in a few months.
New Poster

Re: Premier league extra time

Was wondering the same thing. The extra time folder has shown up for me, but it says nothing available at this time.
New Poster

Re: Premier League Extra Time Games

Really making me miss Direct TV...was so easy to watch all the matches.
Regular Contributor

Re: Premier League Extra Time This Weekend

At 10:30am in the Match Replays folder, Everton/West Brom now has a Watch option, but when you select it error XRE-07004 comes up.

New Poster

Re: Premier League Extra Time This Weekend

Same for Palace/Spurs. Why even have an extra time folder if you aren't going to use it.
Regular Contributor

Re: Premier League Extra Time This Weekend

At 10:35, the Tottenham/Crystal Palace match is doing the same thing in the Match Replays folder. No activity in the Extra Time folder and still no matches you can actually watch.

New Poster

Re: Premier League Extra Time This Weekend

I'm just watching on Roku using nbc sports app and xfinity login. Kind of disappointing they are forcing me to use a different product.
Regular Contributor

Re: Premier League Extra Time This Weekend

They have been streaming the NBC Sports app through the X1 box for the Olympics. Since the technology for that works, maybe they could use that for Extra Time.

New Poster

Re: Premier League Extra Time This Weekend

Swansea/Hull City is working.
Regular Contributor

Re: Premier League Extra Time This Weekend

Congratulations. You're region is more responsive than mine. No change here in Atlanta yet.

Frequent Visitor

Re: Premier league extra time

I'm furious. Had to watch Tottenham game on a cell phone via NBCSN AP. XFINITY!!!! Again with this disappearing premiership extra time FRUSTRATION. <BR /><BR />Other providers show all the games live on real actual channels. <BR /><BR />Scam. False advertising. Doing as little as possible HD or live events to keep your bandwidth as low as possible without the torches and pitchforks coming out.<BR />

What's with the hrml above? Can't even run a forum? Haha.