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Premier League Extra Time 2016

Posted by
Regular Contributor

Message 1 of 397
11,163 Views

Looking forward to the start of the Premier League season this weekend. 4 Extra Time Games are scheduled for 10am Eastern Time Saturday, as noted below. So far, there is no Premier League folder in the On Demand section where these games should be. Understand things are busy with Olympics, but please confirm these matches will be available this weekend. Thanks!

 

This is the current information from NBC Sports Game Finder:

 

SATURDAY, AUGUST 13 MATCHES AT 10:00 a.m. ET

 

Barclays Premier League Extra Time games are available through XFINITY by going to On Demand/Sports and Fitness/Premier League. All Barclays Premier League Games are available at NBC Sports Live Extra and through the NBC Sports App.

 

Stoke City @ Middlesbrough
 
Watford @ Southampton
 
West Bromwich Albion @ Crystal Palace
 
Swansea City @ Burnley
396 REPLIES
Posted by
Official Employee

Message 2 of 397
11,129 Views

Hi,

 

Extra time matches will be available to all X1 customers while the game is live. We will not be making these games available to subscribers that have non-X1 service.

 

In-Progress/Live Games airing on Extra Time will be available roughly 5min after each match STARTS. You will have the ability to restart the match from the beginning as well as fast-forward! Once the game is over the ondemand version will be taken off the menu until an official NBC replay asset goes live later in the afternoon (most of this is due to contractual rights between NBC and Premiere League).

 

 I can confirm we have all of this weekends titles ready:

 

pl.png

 

Thanks,
Tony



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Posted by
Regular Contributor

Message 3 of 397
11,114 Views

Appreciate the information and the timely response. It would be great if some of these Extra Time games were available later in the day as replays as well, contracts willing.

Posted by
Official Employee

Message 4 of 397
11,105 Views

Some will be - likely around 3pmET

Thanks,
Tony



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Posted by
Contributor

Message 5 of 397
10,785 Views

Well, here we are - a new premier league season starts tomorrow, Saturday August 13th. Lo and behold, I look for the Southampton vs Watford game and it is not on!  

 

Really, the worst premier league experience possible is supplied by Comcast. Why can't you guys play every game like you are supposed to do?

Posted by
Regular Contributor

Message 6 of 397
10,759 Views

I started a thread in the X1 forum and Comcast Tony confirmed these matches would be available 5 minutes after kickoff.

So far, I don't see an Extra Time folder in the Premier League section here in Atlanta, but it may pop up shortly.

 

http://forums.xfinity.com/t5/X1/Premier-League-Extra-Time-This-Weekend/td-p/2784905

 

Posted by
Regular Contributor

Message 7 of 397
11,066 Views

It is now 10:06am, there is no Extra Time folder in the Premier League folder, Match Replays is empty, and no other place these games are showing up. How do we find them?

Posted by
Frequent Visitor

Message 8 of 397
11,057 Views

The only place I am seeing the games is in the match replay folder, and it says I have to subscibe to something to watch.  Comcast never makes this easy.

Posted by
Regular Contributor

Message 9 of 397
11,051 Views

Now the games are in the match replay folder, but they all say free with subscription and ask me to subscribe. I already have NBCSN in my package but there is no watch option.

Posted by
Official Employee

Message 10 of 397
11,033 Views

Yes - we are aware of the subscription issue. Teams are working on it.

Thanks,
Tony



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Message 11 of 397
11,023 Views

This is a joke now 35min in and we can't watch anything. Typical from comcast I reached out to the live chat and they told me the games are only available online

 

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Message 12 of 397
11,011 Views

Comcast supports NBC channels. Why aren't the Premier Leage extra time games available on xfinity On Demand. This issue crops up every time the new season starts. They have been available on On Demand for the last 2 seasons. Why aren't they available On Demand this season?

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Message 13 of 397
10,933 Views

Still nothing and no response. Just had a technical rep on a chat have me reset my x1 box and didn't change anything 

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Message 14 of 397
10,893 Views

The problem has not been resolved. Why not?

Posted by
Contributor

Message 15 of 397
10,748 Views

Just checked at half time (I am watching it on my crappy computer screen) and there is no Southampton vs Watford game on demand or elsewhere.   I guess Comcast Tony just wanted to get rid of you. Really lame........

Posted by
Official Employee

Message 16 of 397
10,877 Views

Cbhogan81 wrote:

The problem has not been resolved. Why not?


Check ComcastTony's response 5 posts up




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Message 17 of 397
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His response three posts doesn't explain why it hasn't been fixed yet? 

Posted by
Official Employee

Message 18 of 397
10,861 Views
Working on it, root cause has been identified - working to update the 4 affected assets now.
Thanks,
Tony



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Posted by
Official Employee

Message 19 of 397
10,839 Views
Tested and confirmed working on Midlesbrough vs. Stoke city

Applying the same to the others...
Thanks,
Tony



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Posted by
Regular Contributor

Message 20 of 397
10,835 Views

Stoke City match now up as of 11:25am.

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Message 21 of 397
10,825 Views

How can you mitigate this in the future. Last year was a horrible experience with games cutting out and not being available. Please try to resolve this so this issue doesn't exist every week 

Posted by
Official Employee

Message 22 of 397
10,819 Views
Thanks for the fix and updates,Tony!



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Message 23 of 397
10,810 Views

Will they always be in the replay folder or will they be in the live folder?

Posted by
Official Employee

Message 24 of 397
10,807 Views

Couldn't agree more - we are using a completely different system this year, performance and stability concerns should be a thing of the past when it comes to ensuring the games are up on-time and free of playback issues.

 

We know the root cause for today's issue, and we also know the fix - we will be making sure we have the proper automated processes in place so this is not a problem going forward.

 

 

Thanks,
Tony



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Posted by
Official Employee

Message 25 of 397
10,733 Views
That hurts kenc184 Smiley Sad --- j/k

As atlwally mentioned I've been keeping the thread over in the X1 forum up-to-date. Yes, we did have an issue today but it will be fixed going forward. Details here > http://forums.xfinity.com/t5/X1/Premier-League-Extra-Time-This-Weekend/td-p/2784905
Thanks,
Tony



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Posted by
Contributor

Message 26 of 397
10,724 Views

Apologies Tony. It was a bit below the belt.

 

Just frustrated about missing games.......again.

For it to happen on the first game after  a season of issues was just too much.

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Message 27 of 397
10,737 Views

So was anyone actually able to watch the Live Extra games via On Demand --> Premier League --> Replays?  When the games were on, there were four matches listed there but when trying to watch them the only options available were "Subscribe" and "Mark Watched".  Then, after the games ended they became watchable, as one would expect since they were in the Replay folder.  Problem was, none of those four games appeared in the Live Matches folder so they could not be watched live except on through the Xfinity TV app or streamed via browser.

 

So, is the fix to:

 

1. Allow matches under the Replays folder to be watched live, or

2. Present the live extra matches in the Live Matches folder for watching live?

 

Either way works for me as long as I can watch the games live.  Thanks, Tony and team.

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Message 28 of 397
10,738 Views

Yes I did see that. What I didn't see was the 'extra time' game I wanted to watch; Crystal Palace V West Bromwich Albion. Or any other extra time games.

 

I watched the game by chrome casting from my phone to the TV, but that caused occasonal buffering and had up to a minutes lag behind real time. (I tested with the main show on CNBC before the game.)

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Message 29 of 397
10,694 Views

For me, the Palace game was present in Match Replays and available for viewing after the game ended, just not during.

 

Now I'm seeing something odd, too, hours later.  Going back into On Demand on my main box shows no Match Replays, but on my mini box on the 2nd TV the Hull/Leceister match is available and is watchable.  Why the difference?

 

And all the previous live extra games in the Replays folder are gone.  I wonder how long those are supposed to be available post-match, and what criteria is used to make a game available for replay.

 

Comcast was really the only choice I had in the area I recently moved to if I wanted internet speeds above 25Mb/s.  While I'm pretty happy with Comcast internet so far, my old Uverse system was WAAAAAY better in handling NBC Live Extra, using discrete HD channels that were recordable.  Boy do I miss that right now.

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Message 30 of 397
10,570 Views

Any reason why Comcast doesn't create dedicated channels for the Premier League Extra Time games? DirecTV, ATT Uverse & Century Link Prism all have dedicated channels strictly for these games. The live/On demand option is very frustrating, especially when you want to switch back & forth between games.

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Message 31 of 397
10,557 Views

I wonder if this question is ever going to be answered?

 

1) Why aren't there dedicated live channels as there on other cable services?

2) Will live matches be in the live folder going forward?

 

I can't help but notice that none of the "fixes" or "answers" offered by Comcast in this thread actually address the root problem. 

 

Still waiting on thay...

Posted by
Official Employee

Message 32 of 397
10,541 Views

Premier League Extra Time is accessible through X1's XFINITY On Demand menu so as to be able to offer these games live (generally Saturday mornings at 10:00 AM ET). The cable system capacity (bandwidth) that supports more traditional linear carriage is already in use supporting more widely-viewed content and other services.

 

All XFINITY TV customers with an HDTV, HD TV box and access to XFINITY On Demand are able to watch a limited number of each week's matches (non-extra time) on a delayed basis.

  • For non-X1 TV boxes, the replays are available in the Match Replays folder at XFINITY On Demand > Main Menu > Sports & Fitness > NBC Sports > Premier League > Match Replays.
  • For X1, the replays are available at On Demand > Sports & Fitness > Featured > Premier League.

Premier League replays expire early the following Saturday morning, before the next week of matches begins. Due to contractual restrictions imposed by Premier League, each team may appear in the Match Replays folder a maximum of 25 times over the 38-week season, so not all matches will be available each week, regardless of where each game appeared live

Thanks,
Tony



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Message 33 of 397
10,173 Views

The premier league extra time (EPL soccer games that are not on the regular channels) games are not showing pon demand. Has comcast stopped the premier league extra time games on demand?

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Message 34 of 397
10,470 Views

So all the other providers have designated channels for the premier league live extra games that we can switch in between games and comcast are going to to put it on demand and only available 5 mins after the game has started! unbelievable.  time to switch.

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Message 35 of 397
10,469 Views

I switched because they told me they would have premier league live extra and extra time as services.  They are not holding up to what they originally said and are providing a terrible experience for soccer fans.  I am switching.

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Message 36 of 397
10,467 Views

Why not just make them available 15 minutes before kick off time like last year so we fans can enjoy the start of the game and not miss the first 5 minutes?  A response would be appreciated.

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Message 37 of 397
10,443 Views

I can answer for you. COMCAST HATES SOCCER.  They claim that all of the bandwidth is being used at 10am on a saturday morning!   Dish and DIRECTV can provide the games on linear channels, comcast could if it wanted but generally hates soccer and doesnt care about the 100's of thousands of soccer fans who use this service.  All soccer fans who use prem league extra should switch. it is the only way they will take notice.  I will start a facebook page "comcasts hates soccer" later tonight. please view and like the page.

Posted by
Frequent Visitor

Message 38 of 397
10,397 Views
What is this Comcast? Here's the extra time matches? It worked fine last season under on demand extra time now it's not even available it's 5 minutes to kick off. This is a disgrace.
Posted by
Regular Contributor

Message 39 of 397
10,384 Views

Like last weekend, all 3 Extra Time matches say Free w/subscription and offer no watch option. Please correct ASAP as the games are about to begin.

Posted by
Frequent Visitor

Message 40 of 397
10,313 Views
15 minutes later there is a extra time folder with no games in it. Unexcusable. Switching providers when the contract is up in a few months.
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Message 41 of 397
10,160 Views
Was wondering the same thing. The extra time folder has shown up for me, but it says nothing available at this time.
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Message 42 of 397
10,285 Views
Really making me miss Direct TV...was so easy to watch all the matches.
Posted by
Regular Contributor

Message 43 of 397
10,271 Views

At 10:30am in the Match Replays folder, Everton/West Brom now has a Watch option, but when you select it error XRE-07004 comes up.

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Message 44 of 397
10,255 Views
Same for Palace/Spurs. Why even have an extra time folder if you aren't going to use it.
Posted by
Regular Contributor

Message 45 of 397
10,254 Views

At 10:35, the Tottenham/Crystal Palace match is doing the same thing in the Match Replays folder. No activity in the Extra Time folder and still no matches you can actually watch.

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Message 46 of 397
10,247 Views
I'm just watching on Roku using nbc sports app and xfinity login. Kind of disappointing they are forcing me to use a different product.
Posted by
Regular Contributor

Message 47 of 397
10,238 Views

They have been streaming the NBC Sports app through the X1 box for the Olympics. Since the technology for that works, maybe they could use that for Extra Time.

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Message 48 of 397
10,227 Views
Swansea/Hull City is working.
Posted by
Regular Contributor

Message 49 of 397
10,213 Views

Congratulations. You're region is more responsive than mine. No change here in Atlanta yet.

Posted by
Frequent Visitor

Message 50 of 397
10,147 Views
I'm furious. Had to watch Tottenham game on a cell phone via NBCSN AP. XFINITY!!!! Again with this disappearing premiership extra time FRUSTRATION. <BR /><BR />Other providers show all the games live on real actual channels. <BR /><BR />Scam. False advertising. Doing as little as possible HD or live events to keep your bandwidth as low as possible without the torches and pitchforks coming out.<BR />

What's with the hrml above? Can't even run a forum? Haha.