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Periodically all boxes in my house will not turn on.

New Poster

Periodically all boxes in my house will not turn on.

From time to time when turning on one of the TV's in my home (I have 3) the Comcast/Xfinity box will not come on.  All TV's are working fine and if I try other inputs, DVD etc., I get a picture.  The boxes will even reboot sometimes and still not work.  Usually, after 10 minutes or so of clicking on and off or even unplugging and replugging the power things start to work, but not until the box restarts.

This has just started a week ago or so.

Also, during the same time span, some channels seem to get digitized interference of some sort.

Could there be something wrong with one or all of the boxes that would cause this problem?

I have no problems with any of the TV's using a DVD or wireless NetFlix etc.

 

Service Expert

Re: Periodically all boxes in my house will not turn on.


daddymcw wrote:

From time to time when turning on one of the TV's in my home (I have 3) the Comcast/Xfinity box will not come on.  All TV's are working fine and if I try other inputs, DVD etc., I get a picture.  The boxes will even reboot sometimes and still not work.  Usually, after 10 minutes or so of clicking on and off or even unplugging and replugging the power things start to work, but not until the box restarts.

This has just started a week ago or so.

Also, during the same time span, some channels seem to get digitized interference of some sort.

Could there be something wrong with one or all of the boxes that would cause this problem?

I have no problems with any of the TV's using a DVD or wireless NetFlix etc. 


try this next time no sound and black picture but TV was just turned on. Turn TV off and after a few seconds back on. did it work?




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Official Employee

Re: Periodically all boxes in my house will not turn on.

 

Hi daddymcw, do you get an error message on the screen? When the TV is on do you see the light to your cable box on? Does this happen on all of your equipment at the same time? 




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