Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Pace STB X1 5.1 digital surround drop out

Regular Visitor

Pace STB X1 5.1 digital surround drop out

Digital 5.1 drop outs have every few minutes on live TV and Recordings when connected to TV or Home Theater.  X1 Stereo setting (PCM) works without drop out.  Apple TV connected to either LG OLED TV or Home Theater work fine in 5.1 mode. NetFlix, and Amazon Prime apps resident in LG OLED also work fine.  Problem is only with X1 STB (Pace).  New 2.2 HDMI cable has no affect. Have seen messages referencing Comcast Techs pushing firmware updates that seem to fix problem.  Private messages seem to be the tool.  Understand that Comcast may offer App this spring to be used on streaming devices which may solve the problem.  We have had it.  Between cost, poor reliability, etc —It’s down to either fix it, or we are gone.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation