Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,892

members

1,173

online

29,055

topics

Top

PXD01ANI - Too many masters?

Regular Visitor

PXD01ANI - Too many masters?

I'm writing from a position of ignorance here, but want to throw something out there in the hopes that someone more knowledgeable than I can straighten me out.

 

I've got five cable boxes:

- One SX022ANM

- Two PXD01ANI

- One PR150BNM

- One PX013ANM

 

The two PXD01ANI boxes are essentially useless, as they are always freezing, pixelating, buffering, and generally providing the worst service I've ever seen. 


I'm wondering, however, if the problem isn't the PXD01ANI boxes themselves, but rather the fact that I might have too many master boxes in my home. I believe that the PXD01ANI boxes are supposed to be slaves to another box, ideally the SX022ANM, but that they're seeing more than one master on the network, and they don't know which one to bind to, and so just freeze up instead.

 

Does this make sense? Should I swap out the PR150BNM and PX013ANM for two more PXD01ANI boxes, or should I return the two PXD01ANI boxes and request two replacements for them? It seems weird that both would be defective, but I suppose that's not impossible.

 

Thanks.

Service Expert

Re: PXD01ANI - Too many masters?

I don't know which boxes those are but I swapped out two RNG150's for two XG2's.  The RNG150 does not have the features the newer boxes have.

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: PXD01ANI - Too many masters?

Other than Roberts suggestion, unplug all 5, plug in the dvr and let it go to live tv, then the XG2, then the 2 xid, then the RNG150. That’s to re-establish that they will talk to the proper box if they aren’t already. Presently all moca levels are in spec

Swap the RNG150 for an XG2. The RNG150 has less features

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: PXD01ANI - Too many masters?

Thanks for the advice, ComcastAndrew, but restarting them in the order you specified didn't seem to solve my problem.

 

Next step will be to pack up all five and take them to the local Comcast store, see what they have to say.

Official Employee

Re: PXD01ANI - Too many masters?

Hi @someguyinva

 

Sorry to hear the steps provided above did not help for you. If it's more convenient for you, I can have a tech come out with new boxes for you, or I can have them shipped to your address. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 371 views
  • 0 kudos
  • 4 in conversation