Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,202

members

1,384

online

29,112

topics

Top

PSt display on cable box

New Poster

PSt display on cable box

I am getting the PSt display on my cable box. Have had this issue in the past but rebooting solver it then. I have rebooted twice and tightened all connections with no luck. Can comcast support run a diagnostic remotely to se what the issue may be?

Service Expert

Re: PSt display on cable box


TheMonster wrote:

I am getting the PSt display on my cable box. Have had this issue in the past but rebooting solver it then. I have rebooted twice and tightened all connections with no luck. Can comcast support run a diagnostic remotely to se what the issue may be?


you didn't mention an error code on the screen. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: PSt display on cable box

RDK-03004 is to code on screen.

 

Thanks

Official Employee

Re: PSt display on cable box

 

Hello TheMonster, RDK-03004 means your cable box cannot establish a connection with an upstream signal. Since unplugging the cable box did not fix the issue we may have to get a tech out to repair your signals going to your home. First I'd like to send a firmware update that should force the cable box to correct this issue, to do so please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 3424 views
  • 0 kudos
  • 3 in conversation