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Notification continues to appear

New Poster

Notification continues to appear

I cannot get a notification to go away. After clicking exit it goes away momentarily but comes back. A hard reset did not fix it.
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Problem Solver

Re: Notification continues to appear

That looks like a notification coming from a "smart" tv. In that case you MUST use you tv remote and "select" button to view the notification.

 

If by any chance it is from Comcast, I believe you can use the gear symbol on remote to enter menu and turn off notifications.

Official Employee

Re: Notification continues to appear

Mntundra, That’s actually a message from the X1 box. And it’s not a normal notification so your advice doesn’t fit.

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Official Employee

Re: Notification continues to appear

CoryRoss24, when and how often does it show?

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Gold Problem Solver

Re: Notification continues to appear

I have seen that notification a couple of times. Not sure what is prompting it but I seem to recall that it is easy to clear.
Service Expert

Re: Notification continues to appear


CoryRoss24 wrote:
I cannot get a notification to go away. After clicking exit it goes away momentarily but comes back. A hard reset did not fix it.

to see this screen while watching live TV just press the left button. the KFC advert in the captured image is from the live TV running in the background. to dismiss the screen after pressing the left button press exit or the right button.




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New Poster

Re: Notification continues to appear

I had the same problem- it seems to be a software issue. I called Comcast, they sent a signal to the box to reset it. When it rebooted the "Notification" screen was gone and everything looked fine. We just got a new box and smart TV so I'm not sure if this was the issue. The representative said to have a technician come check it out or get a new box.
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