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Not getting any audio while watching tv

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Regular Visitor

Not getting any audio while watching tv

While watching tv, my audio all the sudden goes out.  There is nothing wrong with the stereo system as I can still watch DVD's and radio with the audio system.  Why am I not receiving audio while watching Xfinity TV?

 

Accepted Solution

Re: Not getting any audio while watching tv

Sorry for the late reply.  I resolved the problem by restarting my X1 box.  Audio is present now.

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Service Expert

Re: Not getting any audio while watching tv


Nunman62 wrote:

While watching tv, my audio all the sudden goes out.  There is nothing wrong with the stereo system as I can still watch DVD's and radio with the audio system.  Why am I not receiving audio while watching Xfinity TV?


did you try hooking up the set top box directly to the TV and using the TV speakers? does sound work normally that way?




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Regular Visitor

Re: Not getting any audio while watching tv

Sorry for the late reply.  I resolved the problem by restarting my X1 box.  Audio is present now.

Problem Solver

Re: Not getting any audio while watching tv


Nunman62 wrote:

Sorry for the late reply.  I resolved the problem by restarting my X1 box.  Audio is present now.


Go ahead and and check the box "choose this answer". You solved your post, and the rest of the forum members will not need to to help you and take time to read the post. Thank you for letting us know.

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