Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,939

members

840

online

29,072

topics

Top

No volume

New Poster

No volume

We can see the channel but get no volume when we try and add the emote the codes don’t work
Service Expert

Re: No volume

Did you pair the remote?

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere





Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: No volume

 

Hi HYY4JMS, the information that (RobertWy) provided is correct and can help you get your remote to communicate with your cable box. You can also try changing the batteries. In order to fix your TV issue just reboot your cable box by unplugging it for 20 seconds and then reconnect it. If you need further assistance please reach back out to me here. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: No volume

Episode 12 of Seal Team sound cuts out at about 10 minutes and never returns. Tried is streaming and On Demand. Nothing work 

Official Employee

Re: No volume

Thank you for bringing this to our attention, does the sound cut off at a certain time while watching "Seal Team" S1 EP12? Have you tried rebooting your cable box to correct the issue? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: No volume

At the ten minute mark it cuts out. Also at same point streaming on IPad.

New Poster

Re: No volume

How would that have any effect using my iPad while not on wifi?

Official Employee

Re: No volume

Hi Jmc1703,

 

I'm following up for Amir who's currently out of the office. I'd like to investigate this issue further for you. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 7 replies
  • 490 views
  • 0 kudos
  • 5 in conversation