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Netflix on X1

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Message 401 of 453
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Clicking on forgot password worked on one tv, but second one I still can't sign in to.  Is it only allowed on one box/tv?

Posted by
Service Expert

Message 402 of 453
3,459 Views

CAFlyer wrote:

Clicking on forgot password worked on one tv, but second one I still can't sign in to.  Is it only allowed on one box/tv?


do you get a login screen on the X1 that you can't log in to the netflix account?




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Message 403 of 453
3,454 Views

Any particular reason I reset my x1 box and the netflix app disappeared?

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Service Expert

Message 404 of 453
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bhill1983 wrote:

Any particular reason I reset my x1 box and the netflix app disappeared?


The X1 app appears on all current X1 equipment except HD STB RNG150. 




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Message 405 of 453
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I am having the same issue.  Your answer makes no sense.  Why would I have had Netflix on my box yesterday and then today, when trying to use it, it's not there?  

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Message 406 of 453
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Not sure I rebooted it the third time and it reappeared, but it had completely vanished before hand any known reason as to what would cause this?

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Message 407 of 453
3,423 Views

No, just the spinning red thing.

Posted by
Service Expert

Message 408 of 453
3,378 Views

CAFlyer wrote:

No, just the spinning red thing.


you might want to call 877-896-8678 and ask the X1 service representative to run signal diagnostics on your X1 equipment.




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Message 409 of 453
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All of a sudden, as of maybe 3-4 days ago, I can't use the Netflix app. When I select it I'm given a message saying that Xfinity Internet is required and that I need to head to the Xfinity website and select Shop/Upgrade. This makes no sense at all since I already have internet access. In fact I'm using it right now to post this. Is there a fix for this?

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Message 410 of 453
3,111 Views

Isudimak wrote:

All of a sudden, as of maybe 3-4 days ago, I can't use the Netflix app. When I select it I'm given a message saying that Xfinity Internet is required and that I need to head to the Xfinity website and select Shop/Upgrade. This makes no sense at all since I already have internet access. In fact I'm using it right now to post this. Is there a fix for this?


call 800-Comcast and select billing. Ask the representative to check to see if your internet service is assigned to an active 'outlet'.




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Message 411 of 453
3,065 Views

I received the boxes to exchange so I can get Netflix on all 4 of my tv's (currently only the main box has it available).  However, the boxes that I've received are so much smaller than the boxes I currently have.  Are these boxes to be added in addition to what I already have, or in place of?  I've been trying to get onto live chat for a while, even though they said it'd be 3 minutes, it's been much longer.  

Thanks for any help you can provide.  I'm very technologically challenged.

Posted by
Official Employee

Message 412 of 453
3,054 Views
They are to be replacing your present boxes ( not the dvr)



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Message 413 of 453
3,075 Views
How do I connect my Netflix account to my XFINITY box?
Posted by
Official Employee

Message 414 of 453
3,070 Views
Go to the Apps section of the X1 box, click on the Netflix app, and click on sign in and enter your credentials.

If you have an RNG 150, you'll be prompted to swap your box



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Message 415 of 453
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I did the same and it still doesn't work.

Posted by
Service Expert

Message 416 of 453
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marshall5681 wrote:

I did the same and it still doesn't work.


Do you have a Netflix account?  I already had one and X1 connected to it ok.

 

https://customer.xfinity.com/help-and-support/cable-tv/sign-in-netflix-x1-app




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Posted by
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Message 417 of 453
2,895 Views

I did the same and it still doesn't work.
____________________

A little more info, how far do you get? Do you get to log in? You didn't quote anyone so nobody knows what "the same" means.



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Message 418 of 453
2,802 Views

I'm having exactly the same problem.  HDMI out of the X1 to a Monoprice switcher, then Optical audio cable to my legacy Pioneer Surround Sound receiver.  Works fine on with regular Xfinity Channels, as well as audio from my Blue Ray player and Apple TV (I get Dolby Digital 5.1).  But Netflix on the X1 box, set to 5.1...no audio unless I switch the output to Stereo.  Also notice the same problem on some Xfinity on demand movies coming from the X1.  Is the audio format on some program material different?

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Message 419 of 453
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I am having the same problem of having no audio output on Netflix when the Netflix program audio is not in Dolby Digital 5.1. My X1 box is connected to my Bose Surround Sound with an HDMI cable and the X1 box HDMI Audio Output is set to "Auto Detect (Dolby Digital 5.1)." Has a fix for this problem been posted, if so I can't find it.  Thank you.

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Message 420 of 453
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Message 421 of 453
2,507 Views

my main cable box is able to access netflix but my 'slave' cable boxes arent able to. spent over 5 hours with support staff and chatting with netflix staff and no solution has been found. when i launch the netflix app the netflix logo is displayed then a ui-800-2 error is displayed. ive asked if netflix is supposed to work in this set-up. have been told by a store associate; yes plug and play should be a problem. the netflix person said there is a bug in the app and thats the reason it doesnt work. a comcast person said it shouldnt work with this set-up.

 

bottom line, it doesnt work for me and no one has proposed a solution. waiting for a call back with a resolution. any thoughts?????

Posted by
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Message 422 of 453
2,500 Views

cdeanv wrote:

my main cable box is able to access netflix but my 'slave' cable boxes arent able to. spent over 5 hours with support staff and chatting with netflix staff and no solution has been found. when i launch the netflix app the netflix logo is displayed then a ui-800-2 error is displayed. ive asked if netflix is supposed to work in this set-up. have been told by a store associate; yes plug and play should be a problem. the netflix person said there is a bug in the app and thats the reason it doesnt work. a comcast person said it shouldnt work with this set-up.

 

bottom line, it doesnt work for me and no one has proposed a solution. waiting for a call back with a resolution. any thoughts?????


That is a new error code, there's no ETA on a fix, I'd swap the box out.




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Message 423 of 453
2,484 Views

already swapped the boxes out as suggested by comcast support. did that saturday morning.  issue continues and after speaking with several different support people we agreed to open a ticket to tier 3 support. i'm waiting on a call back for the ticket i've opened.

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Message 424 of 453
2,470 Views

How do I access my Netflix account that I got through Xfinity on other devices? I am do not know how to do this and I can't find anything searching through the forums that is helpful. I even went to the Netflix website and tried to log in there, my email address didn't work and when I tried to bring it up through phone number or any other option with there isn't an account that exists with any of that information

Posted by
Service Expert

Message 425 of 453
2,451 Views

Neflix account help link https://help.netflix.com/browse/en/130?ui_action=see-all-popular-categories

 

phone help: 1-866-579-7172




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Message 426 of 453
2,325 Views

What I learned is that the Netflix app on the X1 outputs Dolby Digital+, not regular Dolby Digital.  My monoprice switcher seemed to have a problem passing DD+ to my older Pioneer DD receiver (via optical cable) in a format that it understood.  Nothing I tried worked, although, if I connected the optical cable directly from the X1 box to the receiver, it worked fine.  So, I replaced the old Pioneer receiver with a new Onkyo that has HDMI inputs.  All is well after that. 

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Message 427 of 453
2,295 Views

after speaking to tier 3, i was immediately told this is a known issue. if thats the case why arent the front line support staff told this so i didnt waste 7+ hours with support trying to resolve this issue. seems like that would be meaningful information for those people to know. i just tried netflix this morning and it appears to be working now. but, no one from xfinity called to let me know. i did get a call a few days ago letting me know my issue is. known error.

Posted by
Regular Contributor

Message 428 of 453
2,181 Views

cdeanv wrote:

my main cable box is able to access netflix but my 'slave' cable boxes arent able to. spent over 5 hours with support staff and chatting with netflix staff and no solution has been found. when i launch the netflix app the netflix logo is displayed then a ui-800-2 error is displayed. ive asked if netflix is supposed to work in this set-up. have been told by a store associate; yes plug and play should be a problem. the netflix person said there is a bug in the app and thats the reason it doesnt work. a comcast person said it shouldnt work with this set-up.

 

bottom line, it doesnt work for me and no one has proposed a solution. waiting for a call back with a resolution. any thoughts?????


According to netflix the box needs a refresh:

https://help.netflix.com/en/node/22213

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Message 429 of 453
2,147 Views

I can no longer connect to netflix on my x1 box.  It worked great for about a month then stopped yesterday.  I get the error nw-2-5. I chatted with Comcast yesterday and their fixes which consisted of data synchronization and resetting my box did not work.  I was escalated to a tier 2 ticket.  My netflix account works fine on other devices.  Also, a friend is having the exact same issue with their account and their x1 box.  any ideas???

Posted by
Service Expert

Message 430 of 453
2,134 Views

Marielle125 wrote:

I can no longer connect to netflix on my x1 box.  It worked great for about a month then stopped yesterday.  I get the error nw-2-5. I chatted with Comcast yesterday and their fixes which consisted of data synchronization and resetting my box did not work.  I was escalated to a tier 2 ticket.  My netflix account works fine on other devices.  Also, a friend is having the exact same issue with their account and their x1 box.  any ideas???


it is probably a temporary network issue. a google search for the error shows it is a dns error locally that prevents netflix from working. I know that this post is not a fix but it gives something to look into for the issue. Do you have any other X1 set top box in the home?




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Message 431 of 453
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I do not have any other x1 boxes in my home.  Comcast called this morning and said the issue had been resolved, which it was for about 4 hours BUT now I'm getting the same error again.

Posted by
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Message 432 of 453
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Message 433 of 453
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When logging in, the option to remember my email address is checked, but every day or two I need to enter my email and password all over again. I suspect this is a bug introduced in a recent update because this only started in the last couple of weeks. None of my other Netflix capable boxes have this problem. 

 

Is there a fix for this in the works?

Posted by
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Message 434 of 453
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x-legs wrote:

When logging in, the option to remember my email address is checked, but every day or two I need to enter my email and password all over again. I suspect this is a bug introduced in a recent update because this only started in the last couple of weeks. None of my other Netflix capable boxes have this problem. 

 

Is there a fix for this in the works?


hi, I moved your post to the Netflix X1 app thread. The issue you are experiencing is not caused nor related to Comcast but to Netflix. The registration to Netflix appears to be by device ID. You might contact Netflix and determine why the device stops being authorized.




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Message 435 of 453
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I have a Netflix account and X1.  I watch Netflix thru my blue-ray but can't get my blue-ray to work now that I have Xfinity. No Netflix nor movie discs.  What do I do?

 

Posted by
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Message 436 of 453
1,385 Views
Have you looked at how your blue-ray is hooked up to the tv and change your tv to the appropriate input?



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Message 437 of 453
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I'm having the same problem but it is happening on a couple of different boxes.  I have to keep logging into Netflix and this just started a week or so ago.

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Message 438 of 453
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janicemeyer07 wrote:

How do I connect my Netflix account?

 


The first time you use the app, it asks for your Netflix login credentials.  Using the remote, you can select the required letters and numbers from the keyboard displayed on the screen.  After that, it will remember your credentials when you go to use it.

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Message 439 of 453
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I moved last October and had to change to Comcast.  Netflix was available in the apps at that time.  From  reading the forum, it looks like I received one of the newest boxes which had the app with it.

Posted by
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Message 440 of 453
995 Views

I am also have the problem with Netflix losing my user credentials and it started just a few weeks back.  From what I can tell it happens ever time my X1 box reboots, which is every day, since the box usually reboots around 3 AM every day.  I do check the "remember me" box when entering my Netflix account credentials, but I still get asked to log in again every day.  I'll try contacting Netflix to determine if the problem is on their side.  How can we identify the ID of the X1 box if Netflix asks for it?  Also, could this issue be related to the recent "free everything week" that Comcast offerred?  I really like the convenience of Netflix right on the X1 box, but it is a real pain to have to enter my user credentials every day.

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Message 441 of 453
962 Views

I just renew my Xfinity service and got a new cable box, now with a DVR, it is the "DVR 1" PA PX001ANC.

 

I run the Netflix app, loads and get a connection error that says "Error connecting Code:NW-6-406"

I go to more information and got another one "UI-113"

I googled and did what was suggested, reset the cable box, reset the modem, disconnect them, connectem again, dance kumbaya, did yoga weird positions and nothing, the error keeps comming.

I also run the tests inside the netflix app that appears when selecting "More Information", the 3 Netflix servers shown passed the test and also the internet test.

Does somebody has the same issue as me?

 

Thanks.

Posted by
Service Expert

Message 442 of 453
943 Views

jafloresl wrote:

I just renew my Xfinity service and got a new cable box, now with a DVR, it is the "DVR 1" PA PX001ANC.

 

I run the Netflix app, loads and get a connection error that says "Error connecting Code:NW-6-406"

I go to more information and got another one "UI-113"

I googled and did what was suggested, reset the cable box, reset the modem, disconnect them, connectem again, dance kumbaya, did yoga weird positions and nothing, the error keeps comming.

I also run the tests inside the netflix app that appears when selecting "More Information", the 3 Netflix servers shown passed the test and also the internet test.

Does somebody has the same issue as me?

 

Thanks.


This 'remedy' may not fix it, but my recommendation would be to swap that DVR out for a 6 tuner DVR (same price). the pace version 1 model you listed has other issues too. note if you need component video connectors then you will need to keep that model.




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Message 443 of 453
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Why does the Netflix app require me to log in so often?  I use it probably 2 times a day and at least once every other day it asks me to log in.  Does it happen after I log in to netflix.com (just did, will check X1 when I get back home)?  Or is it just me?  We are not powering down the X1 DVR box, so that is not the cause.  Could the app be modified to at least remember the email address?  Could the X1 voice remote be set up to take letters/numbers to make entering this easier (perhaps it can, just thought of it, but still highly annoying).?

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Message 444 of 453
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Rustyben wrote:

jafloresl wrote:

I just renew my Xfinity service and got a new cable box, now with a DVR, it is the "DVR 1" PA PX001ANC.

 

I run the Netflix app, loads and get a connection error that says "Error connecting Code:NW-6-406"

I go to more information and got another one "UI-113"

I googled and did what was suggested, reset the cable box, reset the modem, disconnect them, connectem again, dance kumbaya, did yoga weird positions and nothing, the error keeps comming.

I also run the tests inside the netflix app that appears when selecting "More Information", the 3 Netflix servers shown passed the test and also the internet test.

Does somebody has the same issue as me?

 

Thanks.


This 'remedy' may not fix it, but my recommendation would be to swap that DVR out for a 6 tuner DVR (same price). the pace version 1 model you listed has other issues too. note if you need component video connectors then you will need to keep that model.



Thanks, I will check that, any other suggestion? is this a known issue on this type of DVR?

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Anyone else having problems with it forgetting the login name and password constantly?  We just put them in again yesterday and today my wife just texted me that it lost it again!!  This is ridiculous we might as well just use the app in our TV or go through the chromecast or something.  "typing" in an email and password every day with a remote control is a royal pain.

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I have the exact same problem. I talked to Netflix and they said it is a firmware issue on Comcast. I talked to Comcast and they had my box reset and told me all of the firmware is up to date. Still having issues. Nothing got resolved after spending a lot of time on the phone. If anyone knows the fix to this, please reply. The Netflix sign in doesn't even remember my username each time. It is so annoying having to log in with username and password when you have to type each letter with the remote.

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  1. Download and Open xFi app
  2. Select More Tab on bottom
  3. Select Active New Gateway
  4. Follow prompts to add MAC address or take picture of side sticker on XB3
  5. Process may take up to 10 minutes to add it to account.
    1. It will take you through naming wifi and adding devices
  6. Try Netflix app
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I have an issue trying to watch netflix on 2 TV's at the same time (one main DVR and one satelite box)

my netflix account is set up for 2 TV's because i can watch on one X1 box and through blu-ray at the same time

I also even tested it by having my mom log in with my account at her house and i can watch through my X1 at home and her X1 at her house, but not 2 TV's within my own house.

anyone know if this is a bug or what the reason is?

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Flyinion wrote:

Anyone else having problems with it forgetting the login name and password constantly?  We just put them in again yesterday and today my wife just texted me that it lost it again!!  This is ridiculous we might as well just use the app in our TV or go through the chromecast or something.  "typing" in an email and password every day with a remote control is a royal pain.


YES! Every couple of days it's the same stupid process. And using the remote is a complete PITA.

 

I was afraid that this would become a Comcast <-> Netflix finger pointing issue, and from the looks of the responses here, it definitely has. I guess it's easier to blame the other party than it is to actually find a viable solution for the customers.

 

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Message 450 of 453
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Wish I could tell you who is at fault for that, but I will say this my x1 box has never requested my login information since I first signed in almost 6 months ago. It could be that your x1 box needs a firmware update or it could be an issue with your Netflix account. Wish I could help but I haven't seen personally an x1 box sign out of Netflix. This is based off my parents who have x1, my sister and her family, as well as my own account. Best of luck to you!