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Netflix on X1

Posted by
Frequent Visitor

Message 451 of 458
474 Views

After posting a complaing on Twitter, a Comcast rep got with me via PM and sent a reset (or something) to my home system, and it appears to be working correctly now. I'm not totally convinced, though. Will wait and see if this happens again.

Posted by
Service Expert

Message 452 of 458
455 Views

Sagray wrote:

After posting a complaing on Twitter, a Comcast rep got with me via PM and sent a reset (or something) to my home system, and it appears to be working correctly now. I'm not totally convinced, though. Will wait and see if this happens again.


if you press the A button on the remote and select 'reset netflix' you can do that same task manually.




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Posted by
Contributor

Message 453 of 458
386 Views

I'm having the forgotten login info myself. We have two boxes and it's only on the DVR that it happens to. The other box is fine. Very annoying!

Posted by
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Message 454 of 458
107 Views
Andrew can you please tell me why while watching Netflix on the X1 the Dolby Digital plus is no longer working my sound system indicators only shows Dolby Digital for some reason the plus is not working but it's working on my other devices but not the X1 box thanks
Posted by
Gold Problem Solver

Message 455 of 458
99 Views
X1 does not offer Dolby Digital +... At least not yet.

We were told a while back that Comcast was working on adding DD+ but little has been said since.
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Message 456 of 458
96 Views

I said Netflix & Netflix does FYI 

Posted by
Gold Problem Solver

Message 457 of 458
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Yes of course Netflix offers DD+. My Roku boxes and my Sony 4K Blu-ray player pass along the the DD + audio from Netflix. The X1 boxes boxes currently DO NOT pass along the DD + audio from Netflix.
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Message 458 of 458
59 Views

Ok ill try this one more time & you need re-read my org post please, but this msg was for Andrew the expert employee or so his name says he is but I'm new on here & idk whos whom on here but anywho my post %100 clearly says the Dolby Digital + "is no longer working" as in it was since day one when X1 started using Netflix & all of a sudden for a month now its "no longer working" its only showing DD with no "PLUS" thanks Smiley Happy