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Netflix on X1 not working

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New Poster

Netflix on X1 not working

The past 2 days when we try to log into Netflix we get error ui-800-3(100018)... I’ve done all the trouble shooting including a full reboot of the box. Anyone else experience this? We’re you able to fix it? (We’re currently experiencing a pretty bad snow storm so it’s going to be a few days I’m sure before we can get a tech out or be able to go to Comcast to swap the box)
Thanks in advance
Accepted Solution

Re: Netflix on X1 not working

Do a Netlix system refresh with the A button. 

 

Press the A button on your remote control, scroll to the right and select Reset Netflix.
Troubleshooting screen with "Reset Netflix" option selected.

Select Reset Netflix.
A pop-up box to Reset Netflix which allows you to press Reset Netflix or Cancel.

All set. You can open Netflix on X1 by selecting Restart Netflix.
A pop-up window that says All Set.

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C2ED6800-FFC5-40A3-9CD8-6793C2B296A6.jpeg
Contributor

Re: Netflix on X1 not working

I am getting the same thing

New Poster

Re: Netflix on X1 not working

Getting the same thing here.

New Poster

Re: Netflix on X1 not working

I am having the same issue, started last night 3/6/18.  I have had Comcast look at it, and it didn't help.

New Poster

Re: Netflix on X1 not working

I was having the same issue.  When I received the error, I went to "more details" and hit reset (bottom of screen).  Took a few seconds and then the app came back up.  Hope it is as easy for you.  Cheers.

New Poster

Re: Netflix on X1 not working

I was having the same issue. When I received the error, I went to "more details" and hit reset (bottom of screen). Took a few seconds and then the app came back up. Hope it is as easy for you. Cheers.

Service Expert

Re: Netflix on X1 not working

Do a Netlix system refresh with the A button. 

 

Press the A button on your remote control, scroll to the right and select Reset Netflix.
Troubleshooting screen with "Reset Netflix" option selected.

Select Reset Netflix.
A pop-up box to Reset Netflix which allows you to press Reset Netflix or Cancel.

All set. You can open Netflix on X1 by selecting Restart Netflix.
A pop-up window that says All Set.




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Contributor

Re: Netflix on X1 not working

reset entered email password now works

New Poster

Re: Netflix on X1 not working

Thanks, that did it!

New Poster

Re: Netflix on X1 not working

4-23-18 Netflix just freezes or error message. I spoke to Netflix & Comcast. I've reset topset box, relaunched & rebooted system from power cord & A button. NOTHING works for longer than an hour. This is ridiculous! What's going on?
Official Employee

Re: Netflix on X1 not working

Is that on both boxes or just 1?

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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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New Poster

Re: Netflix on X1 not working

Good morning Andrew,

It was happening on just one box (DVR) in our living room. The bedroom (standard box) seemed fine. The router is in the bedroom (of a very small apartment) but it was in a corner, on the floor, kind of out of site. We read about optimizing the routers capabilities by raising it off the floor, not near computers/monitors/phones/walls, so on. 
At first nothing changed. Now we were into over a month of issues
three days later as I was trying again after a morning scheduled reboot it stayed on. This was just 2 days ago, it's been working with zero interruptions since then.
I appreciate your quick response, I imagine if I were still having issues you would of continued to help.  Also, it would be very kind of Comcast to possibly adjust my bill for the month the service was unavilable to me not to mention the frustration of working on it day after day! My goodness, what a pain! 
Have a nice day & Thank You again, Andrew,
Bridgette Ormsbee

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