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NHL Center Ice HD Beta Trial (X1)

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Frequent Visitor

Re: NHL Center Ice HD Beta Trial (X1)

Reposting for Comcast Teds:

 

"So how do we get a credit for the service we were told was going to be available (HD Beta) and is not available for the first 2 weeks of the season at least?  I bought this package on comcast based on being told that the HD channels were going to be available for all games."

Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


j404dzb wrote:

Reposting for Comcast Teds:

 

"So how do we get a credit for the service we were told was going to be available (HD Beta) and is not available for the first 2 weeks of the season at least?  I bought this package on comcast based on being told that the HD channels were going to be available for all games."


Apologies. This feature is still in Beta. I have, however, placed a credit on your account for the inconvenience. Thanks for your patience.  




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Official Employee

Re: NHL Center Ice HD Beta Trial (X1)

All - thanks for your patience and apologies for the delay.

 

I have been told that the NHL Center Ice HD (Beta) is now operational and available for qualified customers. Qualified customers are XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service. 

 

Thanks for your patience. Enjoy the games!

 

Details below:  

 

NHL Center Ice HD Beta Trial


As part of the NHL Center Ice experience, we continue to trial a new NHL Center Ice feature.

XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service will be able to watch all of the games in HD starting a week into the regular season.

 

We plan to launch the NHL Center Ice HD feature across the Comcast footprint in the future.

Please note that there is no additional charge for eligible customers and no action is required to receive this feature.

The NHL Center Ice HD (Beta) channel is the first NHL Center Ice listing in the X1 guide above the current NHL Center Ice SD channels.Or using the X1 voice remote control, hold down the blue microphone button and say "NHL Center Ice" and then select NHL Center Ice HD.  

 

Note: At this time, the NHL Center Ice HD (Beta) listing will not be associated with a channel number because this feature is in trial. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist.

During the trial, the following functionality will not be supported on the new NHL Center Ice HD channel:

•Recording
•Pause

This is a temporary experience for our customers. We are working on improving this experience and are working to provide this functionality in the near future. Rewinding is now supported.




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New Poster

Re: NHL Center Ice HD Beta Trial (X1)

you need to tell you customer service reps about this feature.. our NHL Center Ice is showing a message that you account is updating and this feature will be available soon.. Spent over an hour on the phone with them and they are still trying to get our channels 771- etc to work but they are clueless to the beta trail.. I found info on this forum and then tried our on demand and bingo.. there is Center Ice.. Very frustrating afternoon with comcast.. ( plus I was blind transferd 2-3 times while on the call)

Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


CathyMi wrote:

you need to tell you customer service reps about this feature.. our NHL Center Ice is showing a message that you account is updating and this feature will be available soon.. Spent over an hour on the phone with them and they are still trying to get our channels 771- etc to work but they are clueless to the beta trail.. I found info on this forum and then tried our on demand and bingo.. there is Center Ice.. Very frustrating afternoon with comcast.. ( plus I was blind transferd 2-3 times while on the call)


Apologies for the issue and the experience that you described above. Glad that you were able to locate the information on NHL Center Ice HD (Beta) here.

 

The issue with your account updating may be unrelated and likely still needs additional attention. I do see an open ticket for this on your account from earlier today and someone is expected to reach out to you soon on that.

 

Apologies that you were transferred so many times and apologies that the agents that you spoke with did not have the most accurate information. I will look into all of those things.   




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Regular Visitor

Re: NHL Center Ice HD Beta Trial (X1)

Thanks for finally clearing this up - I will look forward to the HD Beta start next week. 

 

I literally called Comcast 4 times since the season began asking about this - no one had any clue about this HD Beta - two thought all games were in HD currently, one thought I needed to buy another package, one (who did quickly help me get past the Subscription Updating screen) admitted she had no idea. 

Frequent Visitor

Re: NHL Center Ice HD Beta Trial (X1)

This is still not working for me.  All I can get is standard definition, no HD.  How do we get this fixed so it actually works?

New Poster

Re: NHL Center Ice HD Beta Trial (X1)

2nd week of the season and I’m still not seeing all of the games available in HD. When can we expect all games in HD?
Frequent Visitor

Re: NHL Center Ice HD Beta Trial (X1)

So for everyone who is watching this thread, I just spent 90 minutes on chat with Comcast and 3 representatives.  The 3rd representative finally understood the issue and she restarted my device so it would update.  I am now able to get all teh games in HD.  Not a very good process Comcast.  Most Rep's have no idea what this package is and I have spent most of my time explaining what the package is.  Serious training issues.

Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


todd2494 wrote:
2nd week of the season and I’m still not seeing all of the games available in HD. When can we expect all games in HD?

I have been told that the NHL Center Ice HD (Beta) is now operational and available for qualified customers. Qualified customers are XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service.

Thanks for your patience. Enjoy the games!

Details below:

NHL Center Ice HD Beta Trial

As part of the NHL Center Ice experience, we continue to trial a new NHL Center Ice feature.

XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service will be able to watch all of the games in HD starting a week into the regular season.

We plan to launch the NHL Center Ice HD feature across the Comcast footprint in the future.

Please note that there is no additional charge for eligible customers and no action is required to receive this feature.

The NHL Center Ice HD (Beta) channel is the first NHL Center Ice listing in the X1 guide above the current NHL Center Ice SD channels.Or using the X1 voice remote control, hold down the blue microphone button and say "NHL Center Ice" and then select NHL Center Ice HD.

Note: At this time, the NHL Center Ice HD (Beta) listing will not be associated with a channel number because this feature is in trial. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist.

During the trial, the following functionality will not be supported on the new NHL Center Ice HD channel:


•Recording

This is a temporary experience for our customers. We are working on improving this experience and are working to provide this functionality in the near future. Rewinding is now supported.




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Frequent Visitor

Re: NHL Center Ice HD Beta Trial (X1)

Ted, just fyi, pause was working last night.  Recording was not.

New Poster

Re: NHL Center Ice HD Beta Trial (X1)

That doesn't work for me. I can say "NHL center ice" and bring up the screen where it says HD channels. I can even pick it.  That brings up a list of NHL teams to watch in HD. No matter what I pick, nothing happens at all. I'm watching the devils vs capitals in low def. if I pick HD for either team, the channel never changes. It's like I never clicked on it.  Really comcast??!!

rip off.  I'm in the 19341 area code.

New Poster

Re: NHL Center Ice HD Beta Trial (X1)

I'm in the exact same boat. I can make my way to the Beta app/channel without issue, but nothing happens when I click on a team -- regardless of if they're playing at the time, or not.

 

I need the games in HD as part of my job. When, XFINITY, are all the games going to be broadcast in HD? It doesnt matter to me if there's an app or not -- I just need the games in HD.

Contributor

Re: NHL Center Ice HD Beta Trial (X1)

For me that was happening as well.  What worked for me was refreshing the box.  I did it myself with the remote in apps.  And it worked, immediately

Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


Zabagar wrote:

That doesn't work for me. I can say "NHL center ice" and bring up the screen where it says HD channels. I can even pick it.  That brings up a list of NHL teams to watch in HD. No matter what I pick, nothing happens at all. I'm watching the devils vs capitals in low def. if I pick HD for either team, the channel never changes. It's like I never clicked on it.  Really comcast??!!

rip off.  I'm in the 19341 area code.


Apologies. Please let me know if you are still having this issue. 




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Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


SeattleJord wrote:

I'm in the exact same boat. I can make my way to the Beta app/channel without issue, but nothing happens when I click on a team -- regardless of if they're playing at the time, or not.

 

I need the games in HD as part of my job. When, XFINITY, are all the games going to be broadcast in HD? It doesnt matter to me if there's an app or not -- I just need the games in HD.


Apologies. Please let me know if you are still having this issue.




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New Poster

Re: NHL Center Ice HD Beta Trial (X1)

I see that you have made NBA league pass in full hd,why isn't NHL Center Ice not in full Hd and why can we not record from the beta channels
New Poster

Re: NHL Center Ice HD Beta Trial (X1)

Is this only available in certain areas . I live in Michigan I have X1 and the HD package . I signed up for NHL center ice and I still don’t see the beta version. Please tell me it’s available . Hockey needs to be HD !
Thanks
Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


phillyflyer wrote:
Is this only available in certain areas . I live in Michigan I have X1 and the HD package . I signed up for NHL center ice and I still don’t see the beta version. Please tell me it’s available . Hockey needs to be HD !
Thanks

It's available in your area, let me review your account now to see what's up. Thanks!   




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Frequent Visitor

Re: NHL Center Ice HD Beta Trial (X1)

ComcastTed .. can you do me a huge favor and in the Icon for the selection of teams, can you spell the city where I have been born correctly?  

 

It is "OTTAWA Senators" ... NOT  "Ottowa Senators"   ... the spelling has been wrong for two years.  Who does the quality control?

 

Thanks

Regular Visitor

Re: NHL CENTER ICE package are available in HD format?

I was told the following in response to a forum topic I opened, which is closed so I'm responding here

https://forums.xfinity.com/t5/Channels-and-Programming/NHL-Center-Ice-in-HD/m-p/2980202

 

"XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service will be able to watch all of the games in HD."

 

In your response (that I am replying to) you indicate that HD games will be offered on 2 channels and you also directed us to a link to review the schedule.  On Saturday, 10/14/17, there were 9 games in HD.

 

Which is it?  Are we able to watch "all of the games in HD"" Or just two given that we only have two HD capable channels?

 

My topic should not have been closed, it was not solved and it was entirely different then this thread.

Official Employee

Re: NHL CENTER ICE package are available in HD format?


RedWing9_13 wrote:

I was told the following in response to a forum topic I opened, which is closed so I'm responding here

https://forums.xfinity.com/t5/Channels-and-Programming/NHL-Center-Ice-in-HD/m-p/2980202

 

"XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service will be able to watch all of the games in HD."

 

In your response (that I am replying to) you indicate that HD games will be offered on 2 channels and you also directed us to a link to review the schedule.  On Saturday, 10/14/17, there were 9 games in HD.

 

Which is it?  Are we able to watch "all of the games in HD"" Or just two given that we only have two HD capable channels?

 

My topic should not have been closed, it was not solved and it was entirely different then this thread.


All NHL Center Ice games are available in HD via NHL Center Ice HD (Beta) on our X1 Platform today.

 

Details below:  

 

NHL Center Ice HD (Beta) is now operational and available for qualified customers. Qualified customers are XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service.

 

Thanks for your patience. Enjoy the games!

 

Details below:

 

NHL Center Ice HD Beta Trial

As part of the NHL Center Ice experience, we continue to trial a new NHL Center Ice feature.


XFINITY X1 customers with an NHL Center Ice subscription and an XFINITY TV package that includes HD service will be able to watch all of the games in

HD starting a week into the regular season.

 

We plan to launch the NHL Center Ice HD feature across the Comcast footprint in the future.

 

Please note that there is no additional charge for eligible customers and no action is required to receive this feature.

 

The NHL Center Ice HD (Beta) channel is the first NHL Center Ice listing in the X1 guide above the current NHL Center Ice SD channels.Or using the X1 voice remote control, hold down the blue microphone button and say "NHL Center Ice" and then select NHL Center Ice HD.

 

Note: At this time, the NHL Center Ice HD (Beta) listing will not be associated with a channel number because this feature is in trial. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist.

 

During the trial, the following functionality will not be supported on the new NHL Center Ice HD channel:

 

•Recording

 

This is a temporary experience for our customers. We are working on improving this experience and are working to provide this functionality in the near future. Rewinding and Pausing are now supported.

 




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Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


EricInPDX wrote:

ComcastTed .. can you do me a huge favor and in the Icon for the selection of teams, can you spell the city where I have been born correctly?  

 

It is "OTTAWA Senators" ... NOT  "Ottowa Senators"   ... the spelling has been wrong for two years.  Who does the quality control?

 

Thanks


Apologies and yes! 




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Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


EricInPDX wrote:

ComcastTed .. can you do me a huge favor and in the Icon for the selection of teams, can you spell the city where I have been born correctly?  

 

It is "OTTAWA Senators" ... NOT  "Ottowa Senators"   ... the spelling has been wrong for two years.  Who does the quality control?

 

Thanks


As an update, this is expected to be corrected within 24 hours. Thanks for your patience and thanks for raising that issue here.

 

 

 




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Regular Visitor

Re: NHL Center Ice HD Beta Trial (X1)

How come - there is a delay of up to a minute between the regular view of a game and the had beta view?  The had beta view is up to a minute behind the regular center ice view. 

New Poster

Re: NHL Center Ice HD Beta Trial (X1)

Tonight I went to watch the Canucks game on my TiVo on the one HD channel in my area, 456. It is saying I’m not authorized to view the channel any more. I checked the Xfinity Stream TV app, and it’s still working there as is the beta channel, so my Center Ice subscription is still active. Does this have something to do with the ongoing beta? I’d like to be able to watch on my TiVo Bolt.

Thanks,
Will
New Poster

Re: NHL Center Ice HD Beta Trial (X1)

There is a problem with the audio on the Golden Knights feed in Center Ice HD beta. There is no audio. I live in Dayton, IN
New Poster

Re: NHL Center Ice HD Beta Trial (X1)

Why even after I received the e-mail yesterday can I still not access the NHL CENTER ICE HD BETA?

 

I keep getting error code XRE-03090 and can’ find anyone at Comcast to resolve this.

 

 

Official Employee

Re: NHL Center Ice HD Beta Trial (X1)


rm22 wrote:

Why even after I received the e-mail yesterday can I still not access the NHL CENTER ICE HD BETA?

 

I keep getting error code XRE-03090 and can’ find anyone at Comcast to resolve this.

 

 


Apologies., I have reviewed your account. Are things working better now? Thanks for your patience. 




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