Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,829

members

665

online

28,846

topics

Top

My xi system automatically refreshes while I am watching program

New Poster

My xi system automatically refreshes while I am watching program

My xi1 system automatically refreshes while I am watching a program. I has happened while watching live tv, an on demand program and while watching netflix.  Also my netflix freezes perodically.  Any thoughts.

K

Service Expert

Re: My xi system automatically refreshes while I am watching program


rivulus wrote:

My xi1 system automatically refreshes while I am watching a program. I has happened while watching live tv, an on demand program and while watching netflix.  Also my netflix freezes perodically.  Any thoughts.

K


hi, I can only speak to xg1 dvr and the xg2 (I don't have xi3 nor xiD boxes). The XG1 only does that once on reboot moments after getting live TV started after a reboot. My XG2 does it one time when ever i 

use' the remote anytime after overnight reboot. it is an issue as first 'rewind' of live TV acts like i just selected the channel and I have no buffer to rewind backwards. What model are you seeing that apparant 'retuning'?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 176 views
  • 0 kudos
  • 2 in conversation