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Movie posters not displaying in guide or on-demand

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Movie posters not displaying in guide or on-demand

This issue seems to have started a couple weeks ago. Some movie posters in the guide and on-demand are only displaying at gray boxes.  Sometimes they will take a few seconds (10+ to appear) but sometimes they will not appear at all.  Can anything be done about this?

Service Expert

Re: Movie posters not displaying in guide or on-demand


kjakubowsk wrote:

This issue seems to have started a couple weeks ago. Some movie posters in the guide and on-demand are only displaying at gray boxes.  Sometimes they will take a few seconds (10+ to appear) but sometimes they will not appear at all.  Can anything be done about this?


Did you try rebooting the X1 box?




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Official Employee

Re: Movie posters not displaying in guide or on-demand


kjakubowsk wrote:

This issue seems to have started a couple weeks ago. Some movie posters in the guide and on-demand are only displaying at gray boxes.  Sometimes they will take a few seconds (10+ to appear) but sometimes they will not appear at all.  Can anything be done about this?


Is it one box or all boxes? Try system refresh, press the A button to get to the help menu.


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