Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,586

members

1,382

online

29,178

topics

Top

Lost DVR movies

New Poster

Lost DVR movies

I lost all my DVR movies when I upgraded the box. Was told I could retrieve them from the cloud.  Can't find any instructions on how to do that. Can anyone help me? 

Service Expert

Re: Lost DVR movies


Fallchicks1 wrote:

I lost all my DVR movies when I upgraded the box. Was told I could retrieve them from the cloud.  Can't find any instructions on how to do that. Can anyone help me? 


were you upgrading from the older 2 tuner legacy DVR? if so and you still have the box you can keep the box until you watch it clean (paying for the extra box) or spool off the DVR recordings to a VCR or DVD-recorder or to a PC to record.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 205 views
  • 0 kudos
  • 2 in conversation