Xfinity plant
Xfinity globe
Community Forum

Loss of service everyday between 7-8pm est

Highlighted
Regular Visitor

Loss of service everyday between 7-8pm est

April install. Have had evderyday loss of both internet and tv service between 7-8pm. Last evening sevice interuption was 4 times between and 4 and 8pm, ranging from 5-8 minutes to 35-40 minutes. 4 techs out, changed all ends, inside and out to the pedestal. Changed splitter. On June 22, the last tech was able to be here and capture the loss of service. Showed me on his meter that the loss was due to a maintenance override, with no notes or explanantion. That tech has been very helpful, says has forwarded to supervisor and maintenance group. Ready to pull the plug but came here as a last resort. Any ideas or help is apperciated.

Expert

Re: Loss of service everyday between 7-8pm est

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Regular Visitor

Re: Loss of service everyday between 7-8pm est

Thanks!