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Locking DVR Recordings to Prevent Deletion

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Posted by
Contributor

Message 1 of 7
2,568 Views

Is there any way to lock recordings from being deleted on the X1?  I have a toddler and have several of his favorite episodes of his shows saved.  When the recording ends, a box pops up defaulting to "Delete Now".  If he happens to get the remote, it's really easy to delete the program.  It would be nice if there was a way to require a pin number to delete the recording.  

 

If that's not possible, is there a way to make that delete box go away and have it go back to the channel it was on?  Currently, that delete box stays on indefinitely and the X1 goes to a screensaver.  On the old Motorola DVR's, the delete box would go away after about 30 seconds.  That would help prevent inadvertant deletions.  

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Posted by
Official Employee

Message 2 of 7
3,004 Views
Solution
Sorry no but anything that happens to get deleted can be recovered in the Recently Deleted folder



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Posted by
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Message 3 of 7
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This is a badly needed feature. It is impossible to get people who refuse to not care if your programs are deleted to care. You are not going to change people's behaviors and so when you have something like a shared DVR system, you need ot have a way to protect people's programs from others in the house who will delete it no matter how many times you tell them.

 

In my case, I'm taking care of my father and he is retired. I have lost over 30 different recordings since moving to X1 because he will watch the shows before me and delete it. He doesn't acknowledge or know half the time. I already set a lock to prevent purchases because he couldn't handle that. I need a way to lock my shows so that he doesn't delete it.

 

Any suggestions to rollback to old tech or deal with it are not acceptable answers. I get that it might not be a top feature to work on, but it needs to be looked at from the human perspective. Older parents and young kids cannot be controlled.

Posted by
Official Employee

Message 4 of 7
2,301 Views
Have you looked in the recently deleted folder to recover the shows that were deleted? Recordings are not totally gone unless your father is emptying that too



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Posted by
Visitor
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Message 5 of 7
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If you don't notice it right away it is gone.  Is there a way to keep deleted items longer?

Posted by
Service Expert

Message 6 of 7
2,049 Views

How many do you have in the Deleted folder?

 

You might have an issue with the size of your cloud saved recordings.

 

https://xtv.comcast.net/recordings

 

Just a guess.




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Posted by
Visitor
Message 7 of 7
467 Views

Even though you can recover accidentally deleted recordings, you have to recover them 1 by 1. I had a family member delete an entire folder (150) episodes by accident. I had to recover each episode individually. 

 

This is is a huge flaw. Isn't there a way to maintain the ability to watch what you want in any room by having separate user profiles for each person? That way each box would share space and still have access to all of the programming with a user switch. (Similar to Netflix)