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Issues with DVR Shows Skipping

Regular Visitor

Issues with DVR Shows Skipping

I have been having issues with recorded shows for the past few months where when I am trying to watch something and the show will momentarily hang and then skip forward multiple seconds and sometimes even minutes. It is very similar to a DVD with a scratch on it that will freeze and then resume playing further down the road.

 

The issue happens whether I try to watch a show on my main DVR-connected TV, or the secondary TVs, or the XTV site, or the Xfinity Stream app. The only way I am able to watch shows without any issues is either live or via Xfinity On Demand (both of which I am unable to fast forward through).

 

I saw similar posts on these forums but never saw a clear solution. I have switched out my main DVR unit and the problem persists.

Tags (3)
Regular Visitor

Re: Issues with DVR Shows Skipping

Hi,

 

I have started having the same problem.  I have not replaced the DVR yet but hoping to find a fix here somewhere. 

Service Expert

Re: Issues with DVR Shows Skipping

Sure sounds like some kind of communication issue with the backend server/plant/whatever.  Comcast might not charge you to check the line from your residence back to the server.




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