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How to check signal strength?

Posted by
Contributor

Message 1 of 7
57,690 Views

Is there a way I can check the signal strengh of each X1 Box to make sure it is strong enough?  If so, how do I do it and what numbers should I be looking for?  Thanks!

6 REPLIES
Posted by
Official Employee

Message 2 of 7
57,621 Views

1. Hold down exit button for more than 5 seconds
2. Press the down arrow twice
3. Press 2
4. Down to system and right arrow to page 5 of 9
Downstream received should be between 8 and -8
Downstream SNR should be over 35
Upstream Power should be between 35 and 51
It's a little tricky getting in, it may take a few tries



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Posted by
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Message 3 of 7
57,266 Views

Does this method also work on the Arris (blue power light) X1 boxes?  I've been unable to get in to the diagnostic screens thus far...

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Message 4 of 7
54,905 Views

Hey Andrew, if my signals are not within this range is there anything I can do about it or do I have to have a tech visit to adjust it? My Upstream power seems to be around 13, but more frequently all the signals will read TIMEOUT. When it doees read 13 both of the other ones are within the range you mentioned. I keep getting the RDK-03003 error and have not been able to watch tv for a couple days. I'm waiting for a tech to call to setup an appointment at the moment. Thanks for the help. 

Posted by
Gold Problem Solver

Message 5 of 7
54,902 Views

I hope Andrew doesn't mind if I answer for him. Your signals are out of spec and need attention. All you can do is check your cables and remove any unnecessary splitters. If you have done that or you aren't fluent with it, you will need that service visit...


leeeri11 wrote:

Hey Andrew, if my signals are not within this range is there anything I can do about it or do I have to have a tech visit to adjust it? My Upstream power seems to be around 13, but more frequently all the signals will read TIMEOUT. When it doees read 13 both of the other ones are within the range you mentioned. I keep getting the RDK-03003 error and have not been able to watch tv for a couple days. I'm waiting for a tech to call to setup an appointment at the moment. Thanks for the help. 







Posted by
Official Employee

Message 6 of 7
54,858 Views
Your upstream power is out of spec and as of now your HD box is showing offline. It could be the box itself showing too high. In comparison, your modem is in the green but like Rick suggested eliminate any unnecessary splitters and check your connections



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Posted by
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Message 7 of 7
49,954 Views

i can get to system and then press ok.  It brings up System In-Bank Network can move righ arrow over to that section

in that section it says Tear 1 Success time count failed tune count etc