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How do I replace my 5-year old DVR with a new XI DVR?

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How do I replace my 5-year old DVR with a new XI DVR?

I want to replace my 5-year old Comcast DVR with a new X1 DVR?  Where do I go to complete this process?

Service Expert

Re: How do I replace my 5-year old DVR with a new XI DVR?


@JDAinAlabama wrote:

I want to replace my 5-year old Comcast DVR with a new X1 DVR?  Where do I go to complete this process?


return it to the Comcast service center and swap it out. Do you have other equipment in the home (set top boxes)?




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Regular Visitor

Re: How do I replace my 5-year old DVR with a new XI DVR?

Thank you for your response!

Update:  I was able to order a new X1 DVR today via a Comcast employee listed in this forum and was told by her to return my old HDR to a Comcast Store.

In answer to the question you posed:  Yes, I do have other set-top devices (2 HD receivers and 2 non-HD adaptors) in my home.   One of the HD receivers is a X1, while the second HD receiver is not a X1 that I plan to swap out for a new X1 set-top box receiver with a X1 remote. Since our local Comcast store only stocks refurbished equipment (often with scratches), I will try to order a new X1 set-top box receiver from a Comcast employee link in this forum.   

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