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Hd channels not available

New Poster

Hd channels not available

I cannot watch the food network channel. Says its not available. Has happened to other he channels as well.
Official Employee

Re: Hd channels not available


@jeanni386 wrote:
I cannot watch the food network channel. Says its not available. Has happened to other he channels as well.

You need a tech out, there's a high pass filter on your drop to the house. That filter is put on by the maintenance team that discovers ingress/interference coming out of your house that could possibly affect the outside cable plant.

Official Employee

Re: Hd channels not available

Hello jeanni386. I can assist with getting a technician visit scheduled to assist in repairing your HD service. Please reach out to me via private message and include your full name, service address, and account number so I can assist you.