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HDMI link - Beta Feature - Broken for me.

Posted by
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Message 1 of 10
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Not sure where or how to provide feedback on Comcast Labs features, so I'm posting here.    I just noticed the new 'HDMI link' feature and started testing it on my 2010 Samsung TV.   It does a great job of putting the X1 into sleep mode when I turn off the TV, which is awesome.   The issue is that when I turn the TV and X1 back on, I ususally get a blank screen (not a no signal screen, but a black/greyish where it is getting a signal, but no picture).     No amount of button presses brings the display back up, I've had to pull the plug on the X1 to get it to reboot.   If I turn off HDMI link, the problem goes away.    FWIW, the model number of the TV is pn58b650.    Anyone else seeing this problem?

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Posted by
Gold Problem Solver

Message 2 of 10
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Not to be negative but X1's implementation of HDMI has been questionable since day one. All one needs to do is look at all of the users experiencing HDMI handshake issues.

I would not expect this feature to work properly with all TV sets...



motocrossman wrote:

Not sure where or how to provide feedback on Comcast Labs features, so I'm posting here.    I just noticed the new 'HDMI link' feature and started testing it on my 2010 Samsung TV.   It does a great job of putting the X1 into sleep mode when I turn off the TV, which is awesome.   The issue is that when I turn the TV and X1 back on, I ususally get a blank screen (not a no signal screen, but a black/greyish where it is getting a signal, but no picture).     No amount of button presses brings the display back up, I've had to pull the plug on the X1 to get it to reboot.   If I turn off HDMI link, the problem goes away.    FWIW, the model number of the TV is pn58b650.    Anyone else seeing this problem?




Posted by
Service Expert

Message 3 of 10
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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
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Message 4 of 10
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Do you have Any-Net (HDMI-CEC) turned on in your TV settings?



motocrossman wrote:

Not sure where or how to provide feedback on Comcast Labs features, so I'm posting here.    I just noticed the new 'HDMI link' feature and started testing it on my 2010 Samsung TV.   It does a great job of putting the X1 into sleep mode when I turn off the TV, which is awesome.   The issue is that when I turn the TV and X1 back on, I ususally get a blank screen (not a no signal screen, but a black/greyish where it is getting a signal, but no picture).     No amount of button presses brings the display back up, I've had to pull the plug on the X1 to get it to reboot.   If I turn off HDMI link, the problem goes away.    FWIW, the model number of the TV is pn58b650.    Anyone else seeing this problem?


 

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Message 5 of 10
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There are two settings for HDMI CEC on my TV.    The first is a simple 'enable' command which allows for automatic input switching.   The other is for turning on/off peripheral equipment when the TV goes on/off.   I'll post the actual verbiage here when I get home.   I have to enable the second feature to get the X1 to turn off - which makes sense.   But once that feature is enabled, and 'HDMI Link' is on, I experience the issue reported above. 

 

Edit:

The two options are:  "Anynet+ (HDMI-CEC):   On"   - this is the feature that allows for automatic source switching.   "Auto Turn Off:  Yes"  - This is the option that shuts off peripherals when the TV turns off.   When it is turned on, along wtih "HDMI link", I experience the issue above.

Posted by
Admin1

Message 6 of 10
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Hello All -- Thank you for your feedback about this feature. As this is a Beta test we understand issues like this can arise and appreciate any and all feedback so we can work on improving this feature. 




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Posted by
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Message 7 of 10
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ComcastZach wrote:

Hello All -- Thank you for your feedback about this feature. As this is a Beta test we understand issues like this can arise and appreciate any and all feedback so we can work on improving this feature. 


Zach, let me start by saying that I was thrilled when I noticed this feature in Comcast Labs and still have high hopes for it.  My experience is as follows however ... I own a Sony Bravia KDL-52XBR9 television (vintage 2010) and Sony HTIB (home theater in a box), and have a PA PX013ANM DVR.  The HDMI Link feature works perfectly when powering off the TV ... i.e. immediately the HTIB powers off (via option in TV to do so) AND the DVR powers off.  Perfect.  The problem is when powering the TV back on.  If I do so withinin a few minutes after having powered off, then the DVR powers up, blue light appears, etc.  Again, perfect.  However, and this is 100% repeatable, if I wait for many hours before powering the TV back on, the DVR will not power back on and I'm forced to manually push the power button on the front of the DVR to power it on.

Posted by
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Message 8 of 10
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milehiguy wrote:

ComcastZach wrote:

Hello All -- Thank you for your feedback about this feature. As this is a Beta test we understand issues like this can arise and appreciate any and all feedback so we can work on improving this feature. 


Zach, let me start by saying that I was thrilled when I noticed this feature in Comcast Labs and still have high hopes for it.  My experience is as follows however ... I own a Sony Bravia KDL-52XBR9 television (vintage 2010) and Sony HTIB (home theater in a box), and have a PA PX013ANM DVR.  The HDMI Link feature works perfectly when powering off the TV ... i.e. immediately the HTIB powers off (via option in TV to do so) AND the DVR powers off.  Perfect.  The problem is when powering the TV back on.  If I do so withinin a few minutes after having powered off, then the DVR powers up, blue light appears, etc.  Again, perfect.  However, and this is 100% repeatable, if I wait for many hours before powering the TV back on, the DVR will not power back on and I'm forced to manually push the power button on the front of the DVR to power it on.


Ironically, I just powered on my TV for the first time since this morning (~7 hours ago).  To my surprise, the DVR powered on and the blue light came on.  Zach, could it be that the overnight REBOOT is interfering with the HDMI Link behavior?

Posted by
Admin1

Message 9 of 10
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milehiguy -- Thank you for your feedback. We do not have an answer at this time about if the overnight reboot is interfering with this at all. We will continue to monitor and work with this feature. 




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Posted by
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Message 10 of 10
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ComcastZach wrote:

milehiguy -- Thank you for your feedback. We do not have an answer at this time about if the overnight reboot is interfering with this at all. We will continue to monitor and work with this feature. 


Zach, thanks for the reply and I apologize for not having added to the thread recently. Long story short, the feature seems to be working fine now, in terms of both powering Off and powering On when I command my TV to do likewise. The only thing I've been doing differently since my last post is that I'm powering On/Off using the All Power button (top-right) on the XR11 remote as opposed to the TV Power button (top-left). Has worked flawlessly for over a week now. Smiley Wink