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Guide page down/up?

Regular Visitor

Guide page down/up?

 Yes, this is a new report of a previous issue BUT that issue first reported the last week of September, the "Solution" posted October 2nd and now it is October 24th and the problem has not been fixed.  So just for grin and giggles let's start this again...

 

From a previous post:  "... when i was in the guide, and pushed the PG up, or PG down, it would jump four or five lines in the guide (i forget how many exactly it was). Suddenly, now, the jump is only TWO lines.  I have to push the darned button a whole lot more times to scan thru the guide. WHat is going on?  Did i somehow screw it up?  Is there somewhere i can tell it how many lines to skip whtn i pursh PG up or PG down?"

 

From Comast##### 

We apologize for the inconvenience. Our engineering team has been made aware of this issue. We are working quickly to get this resolved for all customers.  If you have any further comments or questions please let us know here. "

 

So you know your engineering team HAS NOT FIXED the problem yet.....

 

 

Service Expert

Re: Guide page down/up?


gjmmail wrote:

 Yes, this is a new report of a previous issue BUT that issue first reported the last week of September, the "Solution" posted October 2nd and now it is October 24th and the problem has not been fixed.  So just for grin and giggles let's start this again...

 

From a previous post:  "... when i was in the guide, and pushed the PG up, or PG down, it would jump four or five lines in the guide (i forget how many exactly it was). Suddenly, now, the jump is only TWO lines.  I have to push the darned button a whole lot more times to scan thru the guide. WHat is going on?  Did i somehow screw it up?  Is there somewhere i can tell it how many lines to skip whtn i pursh PG up or PG down?"

 

From Comast##### 

We apologize for the inconvenience. Our engineering team has been made aware of this issue. We are working quickly to get this resolved for all customers.  If you have any further comments or questions please let us know here. "

 

So you know your engineering team HAS NOT FIXED the problem yet..... 


on my X1 equipment it is 'fixed' (4 lines scroll). using the voice remote say about. what XRE version and firmware version are you running?




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