Ok, so this is a weird one. I am fixed now but I really want to know why..... I was watching a local show last night and it went to a commercial. In the middle of the commercial, the screen went black, a red Apple logo appeared and it just froze right there. Soft resets and have the signal resent didn't help and eventually, a full hard reset got it back. Now, I have a Sony TV and absolutely zero apple devices or any other streaming devices on my home network.... so, exactly what was this Apple logo for/where did it come from/what does it mean???
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Weird... I don't have Sprint or an iPhone... I thought maybe it was part of a commercial since commercials were playing when it froze..however, have the multipe resets, that exact image came back twice and twice with just a blue screen. So, I dunno....
I can take a deeper look into this for you to see if there are others who may have had this issue. It sounds like it may have frozen while on that commercial, and if that is the case, I would like to see if there are any signal issues that cause your frozen screen. Do you mind if I review your account? Can you please verify your first and last name, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.