Happens to me while watching Live TV and change channel and then as soon as the channel Logo goes away the picture will freeze with no audio. Had 3 tech visits so far. At this point I just live with it.
RickGr4 appreciate all your help and suggestions. Could be the TV (Bravia TV 2008) but I'm asking you do think maybe a need an Amplifier? I techs never installed. I live in a very crowded apartment complex. Thank you
Long story.....Short version..... My brand new LG 65" TV is getting "Frozen Screen" syndrom. I called LG, they did their thing checked updates all was good with the TV...so I thought. Then it happened again so called Comcast. She said they checked line from here end...there are "issues" with my line.
They sent out a great technician who did his magic...checked wires, replaced connectors, replaced a couple of coax cables going from my X1 box to the TV........my unwanted friend Mr Frozen picture was back!
We got the technician back....of course all checks good. He left and soon after "Mr Frozen" was back.
I went down to Comcast and got a new X1 box....this should do it they said!
That was very short lived...........
I filled out a service request for LG, they called soon after. We spoke for a while and he said it was the "Mother Board". 5 Days later the "Mother Board" was replaced and I was back in business....not so fast! It happened again. I called the LG repair man, He said check all the connectors and connections. I did...It happend again!!
I went back down to Comcast and had the X1 box replaced...again. Mr Frozen still visits us every now and I'm soooo confused.
The only way to unfreeze the picture is to reset the X1 box...
Wow BigJake, What a nightmare. Had a Tivo Premiere for 8 years had no issues with picture freezing when changing channels then I entered the world of X1 and had major issues. Tech is coming again this morning. Last night I unhooked the HDMI cable for back of the box and connected a Coax cable from back of box to my TV tuner and it happened again (Frozen Screen) so this is telling me it's not my TV I believe the signal is weak.