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Frozen tv screen

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Message 1 of 14
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We have a new x1 DVr.  The screen freezes when on a live channel quite frequently 

a reset unfreeze sit but is annoying and inconvenient 

is this a known issue and is there a solution?

thanks

mike

13 REPLIES
Posted by
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Message 2 of 14
2,543 Views
Happens to me while watching Live TV and change channel and then as soon as the channel Logo goes away the picture will freeze with no audio. Had 3 tech visits so far. At this point I just live with it.
Posted by
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Message 3 of 14
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I think it EXTREMELY important to point out here that the source of tstack's issues could be completely different than yours.

X1 boxes are very signal sensitive. What worked with older, legacy boxes often does not work with X1 boxes.

Are you seeing any error messages? If so, what are they? How old is your TV? X1 boxes have issues with older TV sets.

I suggest you ask Comcast to send out a tech to troubleshoot your issues.


Mikeojohnson1 wrote:

We have a new x1 DVr.  The screen freezes when on a live channel quite frequently 

a reset unfreeze sit but is annoying and inconvenient 

is this a known issue and is there a solution?

thanks

mike





 

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Message 4 of 14
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Tech coming out tomorrow 

all the gear is relatively new

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Regular Contributor

Message 5 of 14
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RickGr4 appreciate all your help and suggestions. Could be the TV (Bravia TV 2008) but I'm asking you do think maybe a need an Amplifier? I techs never installed. I live in a very crowded apartment complex. Thank you

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Message 6 of 14
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tech came out, replaced an amplifier in the wiring and replaced the dvr box.  Seems to work now.

 

Posted by
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Message 7 of 14
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Mike, Where did the tech put the Amplifier??? Outside near Tap? Or inside your house and how many X1 boxes do you have?
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Message 8 of 14
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They actually replaced the existing amplifier which is located in my wiring cabinet near the location the service comes into the house.

We have 5 tv's.

Mike

 

Posted by
Regular Contributor

Message 9 of 14
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Thanks Mike. I only have 1 DVR and having a frozen screen issue.
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Message 10 of 14
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The tech said it was a known issue with the boxes and replaced it even though the old one seemed to work.

mike

 

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Message 11 of 14
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Frozen screens rule in my house!!

Long story.....Short version..... My brand new LG 65" TV is getting "Frozen Screen" syndrom. I called LG, they did their thing checked updates all was good with the TV...so I thought. Then it happened again so called Comcast. She said they checked line from here end...there are "issues" with my line. 

They sent out a great technician who did his magic...checked wires, replaced connectors, replaced a couple of coax cables going from my X1 box to the TV........my unwanted friend Mr Frozen picture was back!

We got the technician back....of course all checks good. He left and soon after "Mr Frozen" was back.

I went down to Comcast and got a new X1 box....this should do it they said!

That was very short lived...........

I filled out a service request for LG, they called soon after. We spoke for a while and he said it was the "Mother Board". 5 Days later the "Mother Board" was replaced and I was back in business....not so fast! It happened again. I called the LG repair man, He said check all the connectors and connections. I did...It happend again!!

I went back down to Comcast and had the X1 box replaced...again.  Mr Frozen still visits us every now and I'm soooo confused.

The only way to unfreeze the picture is to reset the X1 box...

Can someone out there help me please!

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Message 12 of 14
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Wow BigJake, What a nightmare. Had a Tivo Premiere for 8 years had no issues with picture freezing when changing channels then I entered the world of X1 and had major issues. Tech is coming again this morning. Last night I unhooked the HDMI cable for back of the box and connected a Coax cable from back of box to my TV tuner and it happened again (Frozen Screen) so this is telling me it's not my TV I believe the signal is weak.

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Message 13 of 14
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Time to switch to Direct TV ??

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Message 14 of 14
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I pay $190 a month for JUNK. I completly understand that equipment fails, however..6 months with tech support is a little over the top!!