Can someone at Comcast please look into this issue and respond to your subscribers? Threads are being marked solved, when in fact the issue is not.
Problem - when viewing the guide in "favorites" mode, the channels in the 1,000’s do NOT appear in the guide. (The starred favorites are still present in the lower level channels).
You gave us the 1,000 grouping of channels (neighborhoods) to make it easier to navigate and find channels. Lower level is a mixed up mess. Now, we can't use this feature when viewing the guide in favorites mode.
We we can still see 1000’s in the all hd, free to me, etc viewing modes, and on personal devices. PLEASE FIX and return the ability to view the 1,000 tier channels in the guides FAVORITES viewing mode.
Rebooting, new signal, refreshing --- not has worked to fix this at my home.
Thanks for reaching out here about your favorites filter. The 1000 channels are just repeats of channels you have of the lower tier. They are grouped into channel neighborhoods to make accessing the type of content you want to watch easier to do so.
If you select a 1000 level channel and favorite it, it's like for like channel (HD or SD depending on your preference) will be it's represented in the favorite filter.
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I am an Offical Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark a Best Answer!
I am a Comcast Employee. Please post so people with similar questions may benefit.
But the problem is for 1000+ channels that we have favorited, they themselves are not represented in the favorite filter, so effectively those channels are useless. Why were these taken away? There's no point to having the more organized group of channels if they aren't accessible through a commonly used function.
But the marked (favorites) 1000 channels, in the convenient neighborhoods, do NOT show up any longer when viewing the guide using the favorites mode. I understand they are duplicate channels/favorites. You give us the neighborhoods to help find channels, but don't allow us to access them in favorites viewing mode. It worked that way up until 2 weeks ago and now it doesn't.