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Fast forward removed from X1 DVR

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New Poster

Fast forward removed from X1 DVR

I am not happy about Comcast removing the fast forward option on some shows recorded on the DVR.  I pay more than enough money each month and should be able to fast forward on recorded shows.  This is encroachment and will be a deal breaker for me unless Comcast changes this policy.

Accepted Solution

Re: Fast forward removed from X1 DVR


oldgreycat wrote:

I have the same. Went to catch up on a few DVR'd shows (The Good Place, Jane the Virgin and The Voice) and FF ability is missing. Why should I pay extra for a DVR box if FF is being disabled? 

 

I tried rebooting the box, no dice. FF is still absent.

 

IMG_2348.JPG

 

 


If you're referring to the Fast Forward/Rewind showing up in the Video Control Bar, they were removed with the latest update. What happens when you fast forward using the actual arrow on the remote?

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Gold Problem Solver

Re: Fast forward removed from X1 DVR

As of last night fast forward was working just fine.

Suggest you unplug and reboot your X1 box.
Service Expert

Re: Fast forward removed from X1 DVR


willkevi wrote:

I am not happy about Comcast removing the fast forward option on some shows recorded on the DVR.  I pay more than enough money each month and should be able to fast forward on recorded shows.  This is encroachment and will be a deal breaker for me unless Comcast changes this policy.


could you provide an example or two? Title of series, season and episode number, netowrk it was recorded from). If you can recreate  this issue, while watching the asset, press the OK button and look at the top upper left information and note the 'source'. The source will say DVR or <cloud icon> DVR or On-demand. If it just says "channel xxx' then you are watching a live channel.




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Problem Solver

Re: Fast forward removed from X1 DVR


willkevi wrote:

I am not happy about Comcast removing the fast forward option on some shows recorded on the DVR.  I pay more than enough money each month and should be able to fast forward on recorded shows.  This is encroachment and will be a deal breaker for me unless Comcast changes this policy.


Do you mean on demand shows??? That's the only place I've seen FF disabled.

Frequent Visitor

Re: Fast forward removed from X1 DVR

I have the same. Went to catch up on a few DVR'd shows (The Good Place, Jane the Virgin and The Voice) and FF ability is missing. Why should I pay extra for a DVR box if FF is being disabled? 

 

I tried rebooting the box, no dice. FF is still absent.

 

IMG_2348.JPG

 

 

Official Employee

Re: Fast forward removed from X1 DVR


oldgreycat wrote:

I have the same. Went to catch up on a few DVR'd shows (The Good Place, Jane the Virgin and The Voice) and FF ability is missing. Why should I pay extra for a DVR box if FF is being disabled? 

 

I tried rebooting the box, no dice. FF is still absent.

 

IMG_2348.JPG

 

 


If you're referring to the Fast Forward/Rewind showing up in the Video Control Bar, they were removed with the latest update. What happens when you fast forward using the actual arrow on the remote?




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Official Employee

Re: Fast forward removed from X1 DVR

Hi everyone,

 

Fast forward is not removed from any DVR programs. Please use then fast forward and rewind buttons on your remote control. They are no longer show in the transport, but still function the same.

 

Thanks,

Gwen




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New Poster

Re: Fast forward removed from X1 DVR

The fast forward info was very useful to see how much of the recording was left.  More importantly it was useful to watch how much time was already fast forwarded each time so 4 minutes of commercials was easily skipped.  Now when I fast forward I can't tell when to stop or slow down until I program recording starts again and then I have to go backward. I am sure Comcast did this just for this reason so we must watch more commercials.  Bring that information back please

Service Expert

Re: Fast forward removed from X1 DVR


Larry9991 wrote:

The fast forward info was very useful to see how much of the recording was left.  More importantly it was useful to watch how much time was already fast forwarded each time so 4 minutes of commercials was easily skipped.  Now when I fast forward I can't tell when to stop or slow down until I program recording starts again and then I have to go backward. I am sure Comcast did this just for this reason so we must watch more commercials.  Bring that information back please


If you are using an X1 set top box to view a recording, while you are playing the recording hit the button tot he right of the |> (play) button to fast forward. pressing it again will increase the speed. the relative position of what you are viewing on the screen will appear in the status 'bar' across the bottom. The left side shows how far you are into the recording, the right side shows remaining amount of that program. there is a 'bug or feature' that will cause you not to see the current position and that is only if you press fast forward immediately after selecting the program to play from your recordings list. When the initial status messages fade out, press the OK button to see a working valid progress bar or just press fast forward.




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New Poster

Re: Fast forward removed from X1 DVR

Most of the shows I record show fast forward disabled. So I pay for the DVR and cant fast forward through commercials although I pay for the HDTV broadcast, and I pay to record it supposedly with fast forwarding through commercials. Double dipping at its finest.
Official Employee

Re: Fast forward removed from X1 DVR


vinbeaufemme wrote:
Most of the shows I record show fast forward disabled. So I pay for the DVR and cant fast forward through commercials although I pay for the HDTV broadcast, and I pay to record it supposedly with fast forwarding through commercials. Double dipping at its finest.

Do you have an example or are you confused with On Demand? Either way use the 30 second skip to  advance through both.

 

Press exit 3 times and enter 0030 to get your remote to have that function.




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Regular Visitor

Re: Fast forward removed from X1 DVR

I tried fast forward on supergirl and on flash and would not fast forward. But other shows it does
Service Expert

Re: Fast forward removed from X1 DVR


dcorton wrote:
I tried fast forward on supergirl and on flash and would not fast forward. But other shows it does

were you watching 'on-demand'? 




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