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External Drive on X1 DVR

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External Drive on X1 DVR

I had two DVRs and inquired last week via phone, chat and in store about external drives working with X1 DVR.  I was told after verifying my DVR could do this that it would work.  So I went and exchanged one of my DVRs at the store for a normal box.  Bought an external drive (1T with eSATA and hooked it up and of course nothing happens.

 

Now chat is telling me it doesn't work.  Why does comcast refuse to enable the eSATA port?

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Re: External Drive on X1 DVR


@Arius1 wrote:

I had two DVRs and inquired last week via phone, chat and in store about external drives working with X1 DVR.  I was told after verifying my DVR could do this that it would work.  So I went and exchanged one of my DVRs at the store for a normal box.  Bought an external drive (1T with eSATA and hooked it up and of course nothing happens.

 

Now chat is telling me it doesn't work.  Why does comcast refuse to enable the eSATA port?


I still have a 1 TB eSATA and it does not work with X1 (slot ignores the drive). Comcast has only said the external drive is unsupporterd.