Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,097

members

1,461

online

29,095

topics

Top

Deceptive messages

New Poster

Deceptive messages

I get a message taht says a channel is "Included with Supscription". To me that means that I should be able to watch it, but I'm told I cannot. this seems deceitful and a case of false advertising. I bet there is a lawyer who would love to take this to court.

Valued Contributor

Re: Deceptive messages

 


petersonjk88 wrote:

I get a message taht says a channel is "Included with Supscription". To me that means that I should be able to watch it, but I'm told I cannot. this seems deceitful and a case of false advertising. I bet there is a lawyer who would love to take this to court.


It's included IF you have a subscription to it. What level of service do you subscribe to, and is this channel part of that level?

Official Employee

Re: Deceptive messages

Hi, petersonjk88. As studolgon pointed out, "free or included with subscription" means you would only have access to the content/channel in question if it's part of your subscribed cable service. What channel did you encounter this message on?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 261 views
  • 0 kudos
  • 3 in conversation