Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,155

members

1,203

online

29,300

topics

Top

Continued pixelating/tiling on Smithsonian and AXStv

New Poster

Continued pixelating/tiling on Smithsonian and AXStv

There's been a continuing problem with extreme pixelation/tiling on the Smithsonian channel. It has been going on for the last couple of months. Just yesterday I discovered that it also does it on AXStv. The rest of my lineup seems to be okay but then again I haven't sat down and clicked through each and every one. It happens on both of my tv's.

Along with using the help feature, I've done all the troubleshooting that Comcast suggests, multiple times. Nothing works. I finally spoke with an agent and it's been arranged for a tech to come to my home over the weekend. Seems to me that this is something that needs to be corrected on Comcast's end.

Seattle/Tacoma area. Has anyone else had problems with these channels?

Official Employee

Re: Continued pixelating/tiling on Smithsonian and AXStv

In the meantime, while waiting for the tech. Check your house for splitters. Your dvr is way out of spec but in comparison your modem is well within specs. That means there’s something inside that needs repaired. You only have a modem and 2 cable boxes, see if you have extra splitters that can be removed to get you back within specs.

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 193 views
  • 0 kudos
  • 2 in conversation