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Comcast to Launch YouTube on Xfinity X1

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Same here in Chicago area.  Was working on my main dvr yesterday and then late afternoon it was youtube logo.  But working on my smaller boxes. Today after a nightly reboot, still not working.

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Youtube must officially be out of beta because I just got an email from Comcast that it is available-except I still

have the frozen Logo.

New Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I have the YouTube app.  So excited and disappointed at the same time.  Works great until you try to watch one of your purchases.  Then you get a message after it tries to load saying "this video format is not supported.  Please report this ID to fix the problem.  And gives a different long code every time as shown in attached picture.

 

Is this being blocked or will this be fixed at some time?

 

Thanks.

61C2D7AF-EB8F-4FA1-A644-D0D27F0A4382.JPG
New Poster

Re: Comcast to Launch YouTube on Xfinity X1

What about your Youtube library? Will you be able to access your previous youtube purchases?
Tags (2)
Regular Contributor

Youtube frozen for 3 days-help

Obviously the nightly reboots have had no effect.  How can I get this up and running again?  Of course it works on my other boxes

where I don't have a headphone setup.  On my main dvr it was working great Thursday afternoon and then all of a sudden there was a frozed Youtube logo.

Valued Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!


Will_b_me wrote:

I have the YouTube app.  So excited and disappointed at the same time.  Works great until you try to watch one of your purchases.  Then you get a message after it tries to load saying "this video format is not supported.  Please report this ID to fix the problem.  And gives a different long code every time as shown in attached picture.

 

Is this being blocked or will this be fixed at some time?

 

Thanks.


You may have to contact youtube tech support and let them know the issue is with the app on X1.

Contact Google if you want technical support for the site or other Google products. YouTube is owned by Google. Use 650-253-0000 to reach Google’s automated system.

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

what state are you in ??

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Posted by
Regular Contributor

Message 152 of 157
 
 118 Views 
 

Youtube must officially be out of beta because I just got an email from Comcast that it is available-except I still

have the frozen Logo.

 
Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Illinois

 

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

I used X1 with YouTube three days ago and it worked just fine but ever since then every time I use voice control or go through the app I get a red screen with the name YouTube on it and that's all I get. What's going on?
Contributor

Re: Comcast to Launch YouTube on Xfinity X1

Now I'm getting "Sorry, we're having some sort of trouble." "This app is not available right now. Please try back again in a little while." "Error Code : APPS-04035"
Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I have the frozen logo too but it worked 3 days ago. Frustrating.
New Poster

Movies on X1 Youtube

So when I use YouTube on the X1, it works perfectly fine, but when I try and watch a movie I've already purchased on YouTube on X1, it says "The video format is not supported." Is there any fixes or reasons for this?
New Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I'm having the same issue. It worked last night, now just the red logo. What gives? I just signed up and this has been one problem after another.
Regular Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Was working fine the day before yesterday and yesterday morning before I went to bed, checked it at the half of the Michigan game and all I get is a red youtube logo that just stays there and doesn't go anywhere, so used the voice remote to find videos on youtube and they will show up the results but when I go to try them it's back to that solid red youtube logo, so tried refreshing and nothing and same with unplugging the box and still nothing and now when I tried to go to restart it stays that it will not help and there is a video outage in my area and checked and says no outages in my area. And checked once again before posting this and still nothing but the solid red youtube logo. Err was going to watch some videos and try to fall asleep before my Bills play today. I'm in Huntington WV.

 

Well hope it works when I wake up in the morning.

Service Expert

Re: Movies on X1 Youtube


dan_lety1996 wrote:
So when I use YouTube on the X1, it works perfectly fine, but when I try and watch a movie I've already purchased on YouTube on X1, it says "The video format is not supported." Is there any fixes or reasons for this?

hi, I moved your post to the Youtube megathread of the forum.




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Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Same here. YouTube choices come up but after clicking any Red-Screenitus appears. Like you tried unplugIng and refreshing several times, still red logo. Called Comcast.com and got redirected to the Philippines. Some girl started reading off a script and I hung up. I at least found answers and results when my calls were taken by CS agents in the US. This isn't good.
Service Expert

Re: Xifinity and Youtube, awesome it is on the TV/app now !!


Amor1220 wrote:
Same here. YouTube choices come up but after clicking any Red-Screenitus appears. Like you tried unplugIng and refreshing several times, still red logo. Called Comcast.com and got redirected to the Philippines. Some girl started reading off a script and I hung up. I at least found answers and results when my calls were taken by CS agents in the US. This isn't good.

what is the model number of that particular set top box?




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Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Not sure, I don't see a "model number."
In About Xfinity TV Receiver says
"Native Version: 2.12.0"
STB Version MX011AN_2.12p4s1_PROD_sey
If what you need is on another line let me know.
Regular Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I call the customer service last night and told them about the problem with the youtube app and he told me he hadn't heard of any issues and I was the first one he heard it from, he told me he tried his app on his x1 a couple weeks back and it worked fine but haven't tried it since then and sent my info to the team that works to fix the apps and he told me too give it 24 hours and hopefully they can find and fix the problem. Tried at halftime of the sunday night football game and still nothing but a red solid youtube logo.

 

Err will give it another try after I get home from work tonight...hopefully be fixed but not holding my breath.

Regular Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

5 Days and counting with my frozen YouTube logo.  Who can fix this?   Surely not a tech coming to my house.

Service Expert

Re: Xifinity and Youtube, awesome it is on the TV/app now !!


Amor1220 wrote:
Not sure, I don't see a "model number."
In About Xfinity TV Receiver says
"Native Version: 2.12.0"
STB Version MX011AN_2.12p4s1_PROD_sey
If what you need is on another line let me know.

I have 3 of those arris DVRs and all the youtube apps work. My guess is that your DVR is not able to easily access the 'internet'. Would you call 800-Comcast and ask the TV representative to run signal and noise-level tests on your set top box(es)?




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Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I called customer service just now, first they sent me to the Philippines and then they sent me to Honduras, and then I asked Honduras in Spanish if I could get to California and at least they sent me to Seattle. They don't know what's going on either but made out a report. They think it's an app problem because my internet is working with Netflix. They're going to give me a call back tomorrow to see if it's any better.
Most Valued Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Unfortunately my X1 DVR is connected to a SD TV so I can't even see the App word to click on it. But my Bedroom TV is hooked up and the YouTube app works fine.

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

I didn't get a chance to ask for a signal and noise test. I know how to get into the X1 secret menus. Can I find what you want there?
Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

RustyBen, is this what you need or no? Plz see attached file pic.
1505775747214-583042210.jpg
Frequent Visitor

Re: Comcast to Launch YouTube on Xfinity X1

Youtube was working for a few days but now only the logo shows or a google error appears... when trying to go to a video. Something needs to be fixed.

IMG_20170918_185557702.jpg

 

IMG_20170918_185631730.jpg

 

 

 

 

 

 

Service Expert

Re: Xifinity and Youtube, awesome it is on the TV/app now !!


Amor1220 wrote:
RustyBen, is this what you need or no? Plz see attached file pic.

I would recommend that you call 800-Comcast and let them run their "einstein' 31 point test to determine where to go next to get your problem fixed permanently.




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Contributor

Re: Comcast to Launch YouTube on Xfinity X1

I suggest everyone this is happening to make out a report with Comcast customer service... the faster the better.
Frequent Visitor

Re: Comcast to Launch YouTube on Xfinity X1

Searching online about the youtube/google error...

apparently the only way to get rid of it is to delete all youtube cookies

 chrome://settings/cookies/detail?site=www.youtube.com

 

How does one delete youtube cookies if the app won't open. Is there a way in the X1 settings to delete youtube app cookies?

 

 

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

RB, the Seattle Xfinity agent is getting back to me tomorrow so I'll ask for the E31 then. I don't want to deal with the foreign agents.
Regular Visitor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Still nothing and got home from work tonight and still nothing but a frozen red youtube screen and this has to be fixed and going on 4 days for me

Frequent Visitor

Re: Comcast to Launch YouTube on Xfinity X1

Tried youtube a few minutes ago but it's still not working. Brought me to the google error page, and a black box appears with an apps eror message.  A second time of trying brought me to a google search engine page until the apps error message showed as well.

 

IMG_20170919_090223752.jpg150582693029116.jpeg

Contributor

Re: Comcast to Launch YouTube on Xfinity X1

I get the red YouTube screen 95%, and then the Google one the rest. Just now tested again and same problems. Waiting to get a call from Xfinity after 1pm Pacific Time. I'll update after.
20170918_205310.jpg
20170918_205223.jpg
Regular Visitor

Re: Comcast to Launch YouTube on Xfinity X1

I called yesterday. They told me to do the old unplug for 30 sec deal. No good. She said they had no control over the app. She made a note it wasn't working and said have a good day.
Most Valued Poster

Re: Comcast to Launch YouTube on Xfinity X1

Sorry I haven't read all the posts. You can get into the YouTube app via your cellphone or computer, just not via the TV, right?

New Poster

youtube resolution in new X1 app very poor

I watch Youtube video on the HDTV using chromecast. The quality is superb. I was expecting the same suberb quality video in the newly introduced YouTube App in X1, but it is absolutely no good, resolution is substandard and more like standard resolution or less. Is there a way to increase the resolution in the X1 YouTube app?

New Poster

Re: Comcast to Launch YouTube on Xfinity X1

I'm seeing the same red YouTube screen. I just had my Comcast DVR installed on Sunday and it worked until about 9 pm that evening, and hasn't worked since. I hope someone has a solution soon! In the few hours that I tried it, the quality was much better than using my AppleTV.

New Poster

YouTube won't load

Every other app loads besides YouTube. YouTube works on our other dvr and xids. I've reset the box and I've done a system refresh and still no luck. Any of you guys have this problem ?
Tags (2)
Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Ok, here's the latest scoop.  Just got off the phone.

 

They took me to Advanced Tech Help and acknowdege there's a "Firmware Problem."  They already have a new firmware configured but have to test it a bit before releasing. They told me to call back with my ticket number in a couple days if it isn't fixed.  I recommend to everyone in my boat to get your own tickets made with Comcast so they know all regions affected.

Regular Visitor

you tube

Why can't I get youtube on my main box when I can get it on smaller box in bed room?

New Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

My won't work ony DVR box
Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Worked fine (search) for a day or two 2 weeks ago - now red screen or 413 error...    (This is Central NJ).

 

I doubt this is X1 box firmware - if it was, it never would have worked.  I suspect its a backend issue.

 

I wish Comcast could clearly explain this fiasco - and stop sending me emails telling me its now working!

 

/ljj

Service Expert

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Did everyone get the prompt to authorize YouTube?

 




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Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Maybe you're right, but I remember my Netgear Nighthawk had a intermittent problem with 5g & a firmware update fixed it.  Attached is the lastest firmware version for my X1 dated 8-25-17.  I guess if I see it updated and still have no YouTube then I'll take it from there.

X1 Firmware 1.jpg
Most Valued Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Yes I got that screen. Everything went well.

Most Valued Poster

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Interesting screen. How do you get to it? I only get the about screen that has the latest update 9/5

Contributor

Re: Xifinity and Youtube, awesome it is on the TV/app now !!

Hold Exit 5-10 secs, hit down arrow 2x, then hit number 2 1x. Whatever anyone does in there is at their own risk. I've only rebooted there 'cause I'm sometimes too lazy to get up. ;-)
Official Employee

Re: Comcast to Launch YouTube on Xfinity X1

Hello All, 

 

If anyone is currently experiencing errors with the Youtube app on X1, please try rebooting your X1 cable box. This can be done via the My Account app or by simply performing a manual power cycle. 

 

KenF


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Contributor

Re: Comcast to Launch YouTube on Xfinity X1

Ken, we're way ahead of you.  We've done this countless times.  This problem is in Advanced Techland now.  They say it's the firmware.  We'll see.

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