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Comcast to Launch YouTube on Xfinity X1

Posted by
Regular Contributor

Message 151 of 370
3,058 Views

Same here in Chicago area.  Was working on my main dvr yesterday and then late afternoon it was youtube logo.  But working on my smaller boxes. Today after a nightly reboot, still not working.

Posted by
Regular Contributor

Message 152 of 370
3,037 Views

Youtube must officially be out of beta because I just got an email from Comcast that it is available-except I still

have the frozen Logo.

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Message 153 of 370
2,999 Views

I have the YouTube app.  So excited and disappointed at the same time.  Works great until you try to watch one of your purchases.  Then you get a message after it tries to load saying "this video format is not supported.  Please report this ID to fix the problem.  And gives a different long code every time as shown in attached picture.

 

Is this being blocked or will this be fixed at some time?

 

Thanks.

61C2D7AF-EB8F-4FA1-A644-D0D27F0A4382.JPG
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Message 154 of 370
2,991 Views
What about your Youtube library? Will you be able to access your previous youtube purchases?
Posted by
Regular Contributor

Message 155 of 370
2,979 Views

Obviously the nightly reboots have had no effect.  How can I get this up and running again?  Of course it works on my other boxes

where I don't have a headphone setup.  On my main dvr it was working great Thursday afternoon and then all of a sudden there was a frozed Youtube logo.

Posted by
Valued Contributor

Message 156 of 370
2,958 Views

Will_b_me wrote:

I have the YouTube app.  So excited and disappointed at the same time.  Works great until you try to watch one of your purchases.  Then you get a message after it tries to load saying "this video format is not supported.  Please report this ID to fix the problem.  And gives a different long code every time as shown in attached picture.

 

Is this being blocked or will this be fixed at some time?

 

Thanks.


You may have to contact youtube tech support and let them know the issue is with the app on X1.

Contact Google if you want technical support for the site or other Google products. YouTube is owned by Google. Use 650-253-0000 to reach Google’s automated system.

Posted by
Regular Contributor

Message 157 of 370
2,921 Views
Posted by
Regular Contributor

Message 158 of 370
2,918 Views
Posted by
Regular Contributor

Message 152 of 157
 
 118 Views 
 

Youtube must officially be out of beta because I just got an email from Comcast that it is available-except I still

have the frozen Logo.

 
Posted by
Regular Contributor

Message 159 of 370
2,909 Views
Posted by
Contributor

Message 160 of 370
2,851 Views
I used X1 with YouTube three days ago and it worked just fine but ever since then every time I use voice control or go through the app I get a red screen with the name YouTube on it and that's all I get. What's going on?
Posted by
Contributor

Message 161 of 370
2,836 Views
Now I'm getting "Sorry, we're having some sort of trouble." "This app is not available right now. Please try back again in a little while." "Error Code : APPS-04035"
Posted by
Contributor

Message 162 of 370
2,831 Views
I have the frozen logo too but it worked 3 days ago. Frustrating.
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Message 163 of 370
2,817 Views
So when I use YouTube on the X1, it works perfectly fine, but when I try and watch a movie I've already purchased on YouTube on X1, it says "The video format is not supported." Is there any fixes or reasons for this?
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Message 164 of 370
2,805 Views
I'm having the same issue. It worked last night, now just the red logo. What gives? I just signed up and this has been one problem after another.
Posted by
Regular Visitor

Message 165 of 370
2,796 Views

Was working fine the day before yesterday and yesterday morning before I went to bed, checked it at the half of the Michigan game and all I get is a red youtube logo that just stays there and doesn't go anywhere, so used the voice remote to find videos on youtube and they will show up the results but when I go to try them it's back to that solid red youtube logo, so tried refreshing and nothing and same with unplugging the box and still nothing and now when I tried to go to restart it stays that it will not help and there is a video outage in my area and checked and says no outages in my area. And checked once again before posting this and still nothing but the solid red youtube logo. Err was going to watch some videos and try to fall asleep before my Bills play today. I'm in Huntington WV.

 

Well hope it works when I wake up in the morning.

Posted by
Service Expert

Message 166 of 370
2,774 Views

dan_lety1996 wrote:
So when I use YouTube on the X1, it works perfectly fine, but when I try and watch a movie I've already purchased on YouTube on X1, it says "The video format is not supported." Is there any fixes or reasons for this?

hi, I moved your post to the Youtube megathread of the forum.




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Posted by
Contributor

Message 167 of 370
2,709 Views
Same here. YouTube choices come up but after clicking any Red-Screenitus appears. Like you tried unplugIng and refreshing several times, still red logo. Called Comcast.com and got redirected to the Philippines. Some girl started reading off a script and I hung up. I at least found answers and results when my calls were taken by CS agents in the US. This isn't good.
Posted by
Service Expert

Message 168 of 370
2,703 Views

Amor1220 wrote:
Same here. YouTube choices come up but after clicking any Red-Screenitus appears. Like you tried unplugIng and refreshing several times, still red logo. Called Comcast.com and got redirected to the Philippines. Some girl started reading off a script and I hung up. I at least found answers and results when my calls were taken by CS agents in the US. This isn't good.

what is the model number of that particular set top box?




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Posted by
Contributor

Message 169 of 370
2,642 Views
Not sure, I don't see a "model number."
In About Xfinity TV Receiver says
"Native Version: 2.12.0"
STB Version MX011AN_2.12p4s1_PROD_sey
If what you need is on another line let me know.
Posted by
Regular Visitor

Message 170 of 370
2,618 Views

I call the customer service last night and told them about the problem with the youtube app and he told me he hadn't heard of any issues and I was the first one he heard it from, he told me he tried his app on his x1 a couple weeks back and it worked fine but haven't tried it since then and sent my info to the team that works to fix the apps and he told me too give it 24 hours and hopefully they can find and fix the problem. Tried at halftime of the sunday night football game and still nothing but a red solid youtube logo.

 

Err will give it another try after I get home from work tonight...hopefully be fixed but not holding my breath.

Posted by
Regular Contributor

Message 171 of 370
2,610 Views

5 Days and counting with my frozen YouTube logo.  Who can fix this?   Surely not a tech coming to my house.

Posted by
Service Expert

Message 172 of 370
2,590 Views

Amor1220 wrote:
Not sure, I don't see a "model number."
In About Xfinity TV Receiver says
"Native Version: 2.12.0"
STB Version MX011AN_2.12p4s1_PROD_sey
If what you need is on another line let me know.

I have 3 of those arris DVRs and all the youtube apps work. My guess is that your DVR is not able to easily access the 'internet'. Would you call 800-Comcast and ask the TV representative to run signal and noise-level tests on your set top box(es)?




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Posted by
Contributor

Message 173 of 370
2,508 Views
I called customer service just now, first they sent me to the Philippines and then they sent me to Honduras, and then I asked Honduras in Spanish if I could get to California and at least they sent me to Seattle. They don't know what's going on either but made out a report. They think it's an app problem because my internet is working with Netflix. They're going to give me a call back tomorrow to see if it's any better.
Posted by
Regular Contributor

Message 174 of 370
2,505 Views

Unfortunately my X1 DVR is connected to a SD TV so I can't even see the App word to click on it. But my Bedroom TV is hooked up and the YouTube app works fine.

Posted by
Contributor

Message 175 of 370
2,495 Views
I didn't get a chance to ask for a signal and noise test. I know how to get into the X1 secret menus. Can I find what you want there?
Posted by
Contributor

Message 176 of 370
2,480 Views
RustyBen, is this what you need or no? Plz see attached file pic.
1505775747214-583042210.jpg
Posted by
Frequent Visitor

Message 177 of 370
2,476 Views

Youtube was working for a few days but now only the logo shows or a google error appears... when trying to go to a video. Something needs to be fixed.

IMG_20170918_185557702.jpg

 

IMG_20170918_185631730.jpg

 

 

 

 

 

 

Posted by
Service Expert

Message 178 of 370
2,473 Views

Amor1220 wrote:
RustyBen, is this what you need or no? Plz see attached file pic.

I would recommend that you call 800-Comcast and let them run their "einstein' 31 point test to determine where to go next to get your problem fixed permanently.




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Posted by
Contributor

Message 179 of 370
2,467 Views
I suggest everyone this is happening to make out a report with Comcast customer service... the faster the better.
Posted by
Frequent Visitor

Message 180 of 370
2,457 Views

Searching online about the youtube/google error...

apparently the only way to get rid of it is to delete all youtube cookies

 chrome://settings/cookies/detail?site=www.youtube.com

 

How does one delete youtube cookies if the app won't open. Is there a way in the X1 settings to delete youtube app cookies?

 

 

Posted by
Contributor

Message 181 of 370
2,450 Views
RB, the Seattle Xfinity agent is getting back to me tomorrow so I'll ask for the E31 then. I don't want to deal with the foreign agents.
Posted by
Regular Visitor

Message 182 of 370
2,376 Views

Still nothing and got home from work tonight and still nothing but a frozen red youtube screen and this has to be fixed and going on 4 days for me

Posted by
Frequent Visitor

Message 183 of 370
2,345 Views

Tried youtube a few minutes ago but it's still not working. Brought me to the google error page, and a black box appears with an apps eror message.  A second time of trying brought me to a google search engine page until the apps error message showed as well.

 

IMG_20170919_090223752.jpg150582693029116.jpeg

Posted by
Contributor

Message 184 of 370
2,323 Views
I get the red YouTube screen 95%, and then the Google one the rest. Just now tested again and same problems. Waiting to get a call from Xfinity after 1pm Pacific Time. I'll update after.
20170918_205310.jpg
20170918_205223.jpg
Posted by
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Message 185 of 370
2,298 Views
I called yesterday. They told me to do the old unplug for 30 sec deal. No good. She said they had no control over the app. She made a note it wasn't working and said have a good day.
Posted by
Regular Contributor

Message 186 of 370
2,291 Views

Sorry I haven't read all the posts. You can get into the YouTube app via your cellphone or computer, just not via the TV, right?

Posted by
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Message 187 of 370
2,252 Views

I watch Youtube video on the HDTV using chromecast. The quality is superb. I was expecting the same suberb quality video in the newly introduced YouTube App in X1, but it is absolutely no good, resolution is substandard and more like standard resolution or less. Is there a way to increase the resolution in the X1 YouTube app?

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Message 188 of 370
2,245 Views

I'm seeing the same red YouTube screen. I just had my Comcast DVR installed on Sunday and it worked until about 9 pm that evening, and hasn't worked since. I hope someone has a solution soon! In the few hours that I tried it, the quality was much better than using my AppleTV.

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Message 189 of 370
2,226 Views
Every other app loads besides YouTube. YouTube works on our other dvr and xids. I've reset the box and I've done a system refresh and still no luck. Any of you guys have this problem ?
Posted by
Contributor

Message 190 of 370
2,232 Views

Ok, here's the latest scoop.  Just got off the phone.

 

They took me to Advanced Tech Help and acknowdege there's a "Firmware Problem."  They already have a new firmware configured but have to test it a bit before releasing. They told me to call back with my ticket number in a couple days if it isn't fixed.  I recommend to everyone in my boat to get your own tickets made with Comcast so they know all regions affected.

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Message 191 of 370
2,222 Views

Why can't I get youtube on my main box when I can get it on smaller box in bed room?

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Message 192 of 370
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Posted by
Contributor

Message 193 of 370
1,985 Views

Worked fine (search) for a day or two 2 weeks ago - now red screen or 413 error...    (This is Central NJ).

 

I doubt this is X1 box firmware - if it was, it never would have worked.  I suspect its a backend issue.

 

I wish Comcast could clearly explain this fiasco - and stop sending me emails telling me its now working!

 

/ljj

Posted by
Service Expert

Message 194 of 370
1,962 Views

Did everyone get the prompt to authorize YouTube?

 




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Posted by
Contributor

Message 195 of 370
1,928 Views

Maybe you're right, but I remember my Netgear Nighthawk had a intermittent problem with 5g & a firmware update fixed it.  Attached is the lastest firmware version for my X1 dated 8-25-17.  I guess if I see it updated and still have no YouTube then I'll take it from there.

X1 Firmware 1.jpg
Posted by
Regular Contributor

Message 196 of 370
1,920 Views

Yes I got that screen. Everything went well.

Posted by
Regular Contributor

Message 197 of 370
1,904 Views

Interesting screen. How do you get to it? I only get the about screen that has the latest update 9/5

Posted by
Contributor

Message 198 of 370
1,899 Views
Hold Exit 5-10 secs, hit down arrow 2x, then hit number 2 1x. Whatever anyone does in there is at their own risk. I've only rebooted there 'cause I'm sometimes too lazy to get up. ;-)
Posted by
Official Employee

Message 199 of 370
1,884 Views

Hello All, 

 

If anyone is currently experiencing errors with the Youtube app on X1, please try rebooting your X1 cable box. This can be done via the My Account app or by simply performing a manual power cycle. 

 

KenF




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Posted by
Contributor

Message 200 of 370
1,861 Views

Ken, we're way ahead of you.  We've done this countless times.  This problem is in Advanced Techland now.  They say it's the firmware.  We'll see.