Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,022

members

1,412

online

29,274

topics

Top

Channel errors

New Poster

Channel errors

Why can i not get any espn channels, or the nfl networ ? I have the tripple play with 230 channrls. Either i get not authorized or erroe apps-04233, xre 03059 or other errors. This has been going on for the last month.
Official Employee

Re: Channel errors


XXXXXXXXXXY wrote:
Why can i not get any espn channels, or the nfl networ ? I have the tripple play with 230 channrls. Either i get not authorized or erroe apps-04233, xre 03059 or other errors. This has been going on for the last month.

Those are tuning errors. The dvr's' upstream signal is too high and out of spec and would definitely cause the errors. Your modem is also out of spec, just not as bad. Take a look if you can remove or replace any unnecessary splitters to gain back those upstream levels. If you can't, you need a tech out to troubleshoot further.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 473 views
  • 2 kudos
  • 2 in conversation