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Changing Access From an HD Channel Lineup to SD

Contributor

Changing Access From an HD Channel Lineup to SD

Hi, everyone. My 93 year old mom finally bought an HD TV and now has an HD cable box. Because the channels default to HD channel numbers, she can longer "graze" through the channels, using the Up/Down Channel button to go from Channel 2 to 3 to 4 to 5, etc. In other words, if she watching Channel 38 then wants to see Channel 37, she just want to use the 'down' button. Bad eyesight prevents her from seeing/using the "voice" option. Any ideas would be greatly appreciated. I am completely technology dysfunctional.


Accepted Solutions
Contributor

Re: Changing Access From an HD Channel Lineup to SD

Thank you so much. Mom is very happy!


All Replies
Official Employee

Re: Changing Access From an HD Channel Lineup to SD

Xfinity button to gear symbol to Preferences to General, scroll down to Prefer Best Available Resolution and press ok to toggle between on and off. Off will get her box off the Auto Tuning HD
Contributor

Re: Changing Access From an HD Channel Lineup to SD

Thank you so much. Mom is very happy!