Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,918

members

655

online

36,287

topics

Top

Can't get XR11 remote to re-pair with TV...help?

ANSWERED
Contributor

Can't get XR11 remote to re-pair with TV...help?

My XR11 was set up to control my Vizio soundbar and TCL TV.  The All Power and TV Power buttons would turn the TV off and the volume buttons would control the soundbar.  I was changing my soundbar to TV connection from HDMI ARC to Optical and afterwards, my XR11 remote would no longer control the soundbar.  So I went through and attempted to re-pair the soundbar.  That was successful, but then the remote wouldn't control my TV.  I've tried multiple times and still haven't been able to get it to re-pair with the TV.  The TV Power button does not work.  Pushing All Power now turns off/on the soundbar.  Does anybody have any ideas if I'm doing something wrong?

Accepted Solution

Re: Can't get XR11 remote to re-pair with TV...help?

I was able to get this to work by using a different code. This is for 55P605

 

11756

 

Ref: http://tclusa.helpjuice.com/26534-remote-codes/205958-remote-codes

View answer in context
Official Employee

Re: Can't get XR11 remote to re-pair with TV...help?

Press and hold setup and enter 981, wipes all codes, and start fresh.

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: Can't get XR11 remote to re-pair with TV...help?

I tried that and it doesn't work.  It does wipe all codes and start fresh, so I re-entered both the TV and audio codes, but the remote will only control the soundbar.  The LED light does flash green twice when I enter the TV code, so it appears to be the correct one.

 

Edited to add: I don't know how it was originally set up.  A tech did the initial pairings about 2 years ago.

Gold Problem Solver

Re: Can't get XR11 remote to re-pair with TV...help?

If HDMI ARC was working why did you change it?
Contributor

Re: Can't get XR11 remote to re-pair with TV...help?

2 reasons:

 

1) It was causing A/V delays on certain video games (changing to Optical connection fixed this)

2) Recently, I was getting feedback after button presses with the remote.  Changing channels, using any of the DVR button functions, etc. would cause a loud popping sound to be heard after taking those actions.  I wanted to see if this was related to the HDMI ARC connection (it wasn't).

 

 

Contributor

Re: Can't get XR11 remote to re-pair with TV...help?

Anybody have any other ideas?

Gold Problem Solver

Re: Can't get XR11 remote to re-pair with TV...help?

Wipe the codes and make sure you program the TV first then the soundbar.

Have you considered replacing the remote? Comcast stores and service centers give them away for free.
Contributor

Re: Can't get XR11 remote to re-pair with TV...help?

When I follow the onscreen setup, it does prompt me to pair to the TV first, but the remote still won't operate TV functionality (power).

 

I have, and I will probably go this route.  I was just trying to see if there was a way to avoid that.  I didn't think there was anything wrong with the remote, but it's a possibility that there is.

Contributor

Re: Can't get XR11 remote to re-pair with TV...help?

I was going to see if I can get a new XR11 this weekend at my local XFINITY store.  Do I need to bring anything with me to get a new one (old remote or anything else)?

Service Expert

Re: Can't get XR11 remote to re-pair with TV...help?


KidSleez wrote:

I was going to see if I can get a new XR11 this weekend at my local XFINITY store.  Do I need to bring anything with me to get a new one (old remote or anything else)?


no but check it before you leave to be sure it is a voice remote.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Can't get XR11 remote to re-pair with TV...help?

Hello KidSleez. I am here to assist  further if you're still having any issues with the remote. 

 

Were you able to pick up that new remote? Did that fix your issue? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Can't get XR11 remote to re-pair with TV...help?

I am having the same problem, except with a TCL tv and Sonos sound bar. The sound bar will pair, but I can't get the TV to pair (power). I tried the 981 and going through the prompts and it has not worked.
New Poster

Re: Can't get XR11 remote to re-pair with TV...help?

Same problem for me with TCL Roku / Sonos / XR11.

I just upgraded from 150 x1 box + XR5 yesterday and haven’t been able to setup as I had previously.
Service Expert

Re: Can't get XR11 remote to re-pair with TV...help?


Lungboy wrote:
Same problem for me with TCL Roku / Sonos / XR11.

I just upgraded from 150 x1 box + XR5 yesterday and haven’t been able to setup as I had previously.

were you able to get to the RF pairing screen for the remote where you enter 3 numbers? What is the model number of the set top box? do you have the xr11 remote? (voice)




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Can't get XR11 remote to re-pair with TV...help?

Yep went through setup screens. px022anm + xr11

Service Expert

Re: Can't get XR11 remote to re-pair with TV...help?


Lungboy wrote:
Yep went through setup screens. px022anm + xr11

could you hook up the HDMI cable directly to the TV so the X1 box can read the TV id and recommend code(s)?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Can't get XR11 remote to re-pair with TV...help?

I was able to get this to work by using a different code. This is for 55P605

 

11756

 

Ref: http://tclusa.helpjuice.com/26534-remote-codes/205958-remote-codes

New Poster

Re: Can't get XR11 remote to re-pair with TV...help?

This worked for me!! After four months of trying and trying! Thank you so much! Honestly Comcast literally beats around the bush when it comes to these things!
Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 17 replies
  • 4334 views
  • 3 kudos
  • 8 in conversation