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Can't figure out XR15 remote

New Poster

Can't figure out XR15 remote

Hi everyone. I just got X1 and I have the XR15 remote. I was able to pair my remote with the TV (in other words, I can use the remote to turn the TV on and off and change the volume.) But whenever I hit the voice button, I get a message on the TV telling me I need to pair my remote with my TV (XRE 09013). But I already did. Didn't I? Please tell me what I did wrong while setting it up.

The way I set it up was I pressed the mute button and the Xfinity button until the light turned from red to solid green and then I put in the five-digit code for my TV.  (The message on my TV tells me to press the Xfinity button and the info button, but that only turns the light from red to flashing green.)

 

To sum up: I can't get the voice function to work on my remote, even though the remote is already paired with the TV.

 

Official Employee

Re: Can't figure out XR15 remote


wrote:

Hi everyone. I just got X1 and I have the XR15 remote. I was able to pair my remote with the TV (in other words, I can use the remote to turn the TV on and off and change the volume.) But whenever I hit the voice button, I get a message on the TV telling me I need to pair my remote with my TV (XRE 09013). But I already did. Didn't I? Please tell me what I did wrong while setting it up.

The way I set it up was I pressed the mute button and the Xfinity button until the light turned from red to solid green and then I put in the five-digit code for my TV.  (The message on my TV tells me to press the Xfinity button and the info button, but that only turns the light from red to flashing green.)

 

To sum up: I can't get the voice function to work on my remote, even though the remote is already paired with the TV.

 


All you did was pair the remote to the tv.

 

Pair the XR15 Remote to an XFINITY X1 TV Box

To use your XR15 remote to control your XFINITY X1 TV Box, follow these steps:
Make sure the remote batteries are installed and your TV and TV Box are powered on.
Set the TV input to the input connected to the XFINITY X1 TV Box.
Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green.
Follow the instructions by entering the three-digit, on-screen pairing code.
Once your remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV.


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New Poster

Re: Can't figure out XR15 remote

Thanks for the suggestion, but when I select the info and Xfinity buttons, the light changes from red to green and then nothing else happens. There's no code. What else can I try?

Official Employee

Re: Can't figure out XR15 remote

Unplug power and plug it back in and try again

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Service Expert

Re: Can't figure out XR15 remote

adding... missing a step. when the remote's LED changes to green press the Xfinity button.




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Service Expert

Re: Can't figure out XR15 remote

... and be sure to follow every on-screen step,  I made that mistake yesterday; I could control the STB but I couldn't control the TV sound.  It took me three tries before I actually looked at the numbered steps and followed every one.  Problem solved.




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New Poster

Re: Can't figure out XR15 remote

How do I change the batteries in the XR15. It seems like I have to pull the top of the remote off but it doesn’t come off! It really should be this difficult. And while I’m at it the design is the XR15 is less impressive than the previous remotes.
Service Expert

Re: Can't figure out XR15 remote


@Modestochic wrote:
How do I change the batteries in the XR15. It seems like I have to pull the top of the remote off but it doesn’t come off! It really should be this difficult. And while I’m at it the design is the XR15 is less impressive than the previous remotes.

turn the remote over with top (LED window) pointed left. there is a raised edge that is behind the Xfinity button. press down a bit on that edge and slide the remote back to the right toward the big end.




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New Poster

Re: Can't figure out XR15 remote

I am having the same issue with the xr15 remote.  I even got a new remote and it flashes green and red when I push the xfinity and info buttons.  Also, the remote does not do much when trying to press buttons and pointing at the cable box.

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Service Expert

Re: Can't figure out XR15 remote


@BigEDadddy wrote:

I am having the same issue with the xr15 remote.  I even got a new remote and it flashes green and red when I push the xfinity and info buttons.  Also, the remote does not do much when trying to press buttons and pointing at the cable box.


press and hold both buttons until the red LED changes to flashing green. press the numbers on your TV screen and wait for the menu to go to next 2 screens.




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New Poster

Re: Can't figure out XR15 remote


@Rustyben wrote:

@BigEDadddy wrote:

I am having the same issue with the xr15 remote.  I even got a new remote and it flashes green and red when I push the xfinity and info buttons.  Also, the remote does not do much when trying to press buttons and pointing at the cable box.


press and hold both buttons until the red LED changes to flashing green. press the numbers on your TV screen and wait for the menu to go to next 2 screens.


If only it was that easy!  The screen never changes and the remote never changes to flashing green just goes between red and green.  I believe its the box.

Service Expert

Re: Can't figure out XR15 remote


@BigEDadddy wrote:

I am having the same issue with the xr15 remote.  I even got a new remote and it flashes green and red when I push the xfinity and info buttons.  Also, the remote does not do much when trying to press buttons and pointing at the cable box.


FYI:

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

 

 

 




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New Poster

Re: Can't figure out XR15 remote

I am setting up second stb. After several error messages it downloaded a 10 minute update and goes to the language select screen. I have the remote able to control the tv by using the mute and xfinity button and sending the right code. But I can't get past the language screen. I've restarted, I've called support they sent restart signals but I got disconnected after 20 minutes. I'm going to call back but hoped maybe I'd get help here. It's an xr15.
Service Expert

Re: Can't figure out XR15 remote

Any chance you are close eonugh to an Xfinity Store?  Maybe they still have the XR11 remote, which I prefer.  Here is a side-by-side:

 

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

 

See if the instructions for the XR15 helps.




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Official Employee

Re: Can't figure out XR15 remote


@Chemdoc73 wrote:
I am setting up second stb. After several error messages it downloaded a 10 minute update and goes to the language select screen. I have the remote able to control the tv by using the mute and xfinity button and sending the right code. But I can't get past the language screen. I've restarted, I've called support they sent restart signals but I got disconnected after 20 minutes. I'm going to call back but hoped maybe I'd get help here. It's an xr15.

Hold down  A and D buttons together, LED will flash blue and press 987


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