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Can't adjust volume with x1 remote

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Can't adjust volume with x1 remote

Everything else works but cannot control volume..

Accepted Solution

Re: Can't adjust volume with x1 remote

Hi M5154. It sounds like the remote has not yet been paired to control the volume of your TV. You can follow the directions to pair your XFINITY X1 remote here: https://www.xfinity.com/support/remotes/

 

Please let us know if you need further support.

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Service Expert

Re: Can't adjust volume with x1 remote


M5154 wrote:

Everything else works but cannot control volume..


Did you use the remote setup procedure from the A button?




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Official Employee

Re: Can't adjust volume with x1 remote

Hi M5154. It sounds like the remote has not yet been paired to control the volume of your TV. You can follow the directions to pair your XFINITY X1 remote here: https://www.xfinity.com/support/remotes/

 

Please let us know if you need further support.


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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