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Cablebox software update failure

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New Poster

Cablebox software update failure

X1 cable box is frozen trying to execute a Pace AB v1.17 software update.... stopped on DOCSIS status: Operational .......  OK

Accepted Solution

Re: Cablebox software update failure

That is not the same as having the box re-intialized. Call.

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Service Expert

Re: Cablebox software update failure


RicaMA wrote:

X1 cable box is frozen trying to execute a Pace AB v1.17 software update.... stopped on DOCSIS status: Operational .......  OK


Try holding the power button in until it turns off.  Then press the power button again until it turns on.




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New Poster

Re: Cablebox software update failure

TV stuck on whatever it was when turned off, YOUR status says fine, but remotes say try again later to access anything!

 

Problem Solver

Re: Cablebox software update failure


joe_notv wrote:

TV stuck on whatever it was when turned off, YOUR status says fine, but remotes say try again later to access anything!

 


Unplug from wall and wait 30 sec then plug in and restart.

 

New Poster

Re: Cablebox software update failure

Before I posted on this forum, I tried holding down the power button with no change.  Also, I had tried several hard power cycles with same result.  Sometimes there is a "DOCSIS status: BPI initialization .... OK" before the "operational .... OK" but other times there is just "operational" after the box tried to register.  Yes, we have internet and voice.

  

Gold Problem Solver

Re: Cablebox software update failure

You need to call in... it sounds like your box is bad. Maybe an over the phone re-initialize will fix it.

 


RicaMA wrote:

Before I posted on this forum, I tried holding down the power button with no change.  Also, I had tried several hard power cycles with same result.  Sometimes there is a "DOCSIS status: BPI initialization .... OK" before the "operational .... OK" but other times there is just "operational" after the box tried to register.  Yes, we have internet and voice.

  




New Poster

Re: Cablebox software update failure

Thanks everyone.  I tried the over-the-phone reset for "after a power interruption" earlier, too, which didn't work. It've also waited for it to get past the update for over 12 hours.  

Gold Problem Solver

Re: Cablebox software update failure

That is not the same as having the box re-intialized. Call.

New Poster

Re: Cablebox software update failure

They were able to reimage the X1's firmware remotely.  Took about 30 minutes.

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