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Cable box

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Posted by
Visitor
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Message 1 of 3
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Just got my new cable box.  The light stays on even after I shut the TV off.  

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Posted by
Service Expert

Message 2 of 3
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Solution

klj1 wrote:

Just got my new cable box.  The light stays on even after I shut the TV off.  


If this is the X1 platform, it is by design.  You can go into settings and enable power save to shut the box down or simply find and press the power button when you are through watching




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Posted by
Official Employee

Message 3 of 3
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Hi klj1, I am showing that you in fact do have X1 equipment, if you have any other questions or concerns please let us know.

 

Thank you




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