Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,611,861

members

31

online now

1,793,549

discussions

Back to Top

Cable box

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-29-2009
Posts: 1
Message 1 of 3 (160 Views)

Cable box

Just got my new cable box.  The light stays on even after I shut the TV off.  

2 REPLIES
Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,598
Message 2 of 3 (153 Views)

Re: Cable box


klj1 wrote:

Just got my new cable box.  The light stays on even after I shut the TV off.  


If this is the X1 platform, it is by design.  You can go into settings and enable power save to shut the box down or simply find and press the power button when you are through watching




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,263
Message 3 of 3 (78 Views)

Re: Cable box

Hi klj1, I am showing that you in fact do have X1 equipment, if you have any other questions or concerns please let us know.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon