We just upgraded all cable boxes to X1 system, as well as modem. This was just YESTERDAY! Was able to watch tv for about 30 minutes, then the whole system froze and I couldn't even change the channel. My husband said that the other tv was giving him trouble as well. Tried rebooting, but still had the same issue. Today, I tried again. It worked for MAYBE 5 minutes. Again, frozen. Giving the gray popup box that has error code RDK-03032. Called xfinity/comcast and ended up being disconnected after being on the phone with someone for 30 minutes. Before being disconnected, I did hear a recording that said that the X1 system was being worked on. Anyone else in the Houston area having trouble and getting that code? I am so frustrated. We also upgraded to "boost" internet, and it's the same as before...keeps intermittently booting us off. Any suggestions, besides going with satellite? :-)
We live in Houston and been having the same exact problem for weeks. Had several technicians come by and the problem has not been fixed. We are thinking of canceling our service and going to Direct TV because this problem is really frustrating. We can't change the channel or use any other options and it gives us that same error code RDK-03032.
Good to know that we aren't the only ones...it is ridiculous to spend so much money for such poor service. It has actually been working pretty well for a FEW days, but today it is back to freezing, etc. We too, are considering cancelling service, or at the very least, getting the old boxes that we had before.
Glad to hear I'm not alone with this issue. Have opened a few tickets with X1 repair and still have this issue. Got disconnected 2 times after waiting for over 25 minutes. Also tried to get credit for the service not working and was offered $3.50 for 5 days of no service, which is ridiculous. My system has been having this problem for over a month since it was installed. About to leave and go to satellite because this is just unacceptable.
I have had issues with being disconnected mulitiple times when on the phone with tech support as well. I finally called AGAIN today, and after troubleshooting multiple things with the X1 tech, he escalated it to "Tier 2" support - whatever that means. He informed me that someone from that dept would be calling me in 24-72 hours to get this resolved. WHAT? More waiting...just what I love to pay $200/month for! It's so unfortunate, because when the system works, it is pretty nice...it just hardly ever works!
We got the X1 system installed less than a month ago. Last week cable froze up on me for well over an hour and then we came home on Tuesday to our internet, cable, and phone ALL froze. Called in and talked to who knows how many people only to be told that they see no issues on their end. The soonest we can get a tech to our house is Saturday which is a little ridiculous. I think they released the system before they got everything fine tuned and now unfortunately we all have to deal with it.
If you lose all 3 services more often than not its something outside, but check your splitters and connections and also see if an amp was installed that is now unplugged than schedule a tech to come out
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am a Comcast Employee. Please post so people with similar questions may benefit.
Was your question answered? Mark it as a solution!
Here in Denver and having the same problems with the system freezing and providing the 03032 error code. Have to turn off and unplug boxes. Waited on hold for Comcast support for 54 MINUTES!! No one ever answered and I had to hang up. The most awful Customer Service. And all this just a few days after one of their reps took my upgrade order and managed to enter it as new vs existing....disconnecting/changing my phone number and account. Awful. Wish there were another cable provider option.
Had the new X1 box installed on Wednesday. Over last weekend we had 4 separate outages giving the RDK-03032 error. Each lasting 3-5 hours. This was a complete outage with no TV, internet or voice. The tech came out today, of course everything was working fine. Found no issues with any equipment, inside or out. The tech was not familiar with the RDK-03032 error and could not find any reference to it. The supervisor stated that this error code indicated a 'plant outage'. My outages were from Saturday morning to late Monday morning, It seems plausible that there could have been some work being done but there is no one that I could find that could verify this.
From the looks of things I'm not the only one experiencing the infamous error code "RDK-03032". And I'm sure i won't be the last. Having all your eggs in one basket is not a good thing. No cable, internet or phone and have to wait weeks for someone to come out and blame it on someone else.
I just want to put this out there...If you have a Comcast supplied amp you could always check to see if it is getting power. my amp has a light indicating power. If they are sending power down the line via one of your device coax than unplugging that at wall plate will kill the power for the whole network.
This post may not help those who are effected right now , but could help future members!!!
As a point of reference, I live in Houston (Bellaire) and I have not seen an RDK-03032. I have two X1 DVR's, two RNG150 companions, one HDTA and one DTA. They are all homeruns to the powered EVO 9 amp in the attic.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here. Was your question answered? Mark it as an accepted solution! Did this post help? Why not give it a kudo!!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.