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Box stuck on reboot

New Poster

Box stuck on reboot

Our Xfinity TV box has been stuck on reboot ("BOOT" on the display) for about a week. I've unplugged it several times, but it always goes back. Our other box is working fine. Any ideas?

Official Employee

Re: Box stuck on reboot

What's the other box? Try swapping locations of the 2 boxes and see if anything changes. The account that you logged into the forum with shows no equipment attached to it.